Computer Operator for Technical Support

Job Description

Title: Computer Operator for Technical Support

Company Name: eShikhon

Vacancy: 15

Job Location: Dhaka (Adabor, Dhanmondi, Hazaribagh, Kalabagan, Mohammadpur, New Market, Paltan, Shahbag, Sher-e-Bangla Nagar, Tejgaon)

Employment Status: Full-time, Part-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline, Bachelor of Computer Application (BCA)
∎ Skills Required: Call Center, Communication skill, Computer skill, Google Suit, Internet Browsing, MICROSOFT OFFICE, Software

Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Provide technical support for students
∎ Generate sales leads
∎ Identify and assess customers needs to achieve satisfaction
∎ Build sustainable relationships and trust with the customer through open and interactive communication
∎ Provide accurate, valid, and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts, and file documents
∎ Follow communication procedures, guidelines, and policies

Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply

Salary:
∎ Tk. 10000 - 15000 (Monthly)
∎ Salary will be negotiable for skilled candidate

Compensation & Other Benefits:
∎ Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Nov 2021

Company Information:
∎ 10 Oct 2021
∎ eShikhon
∎ Address : 23/3, Sonali Bank Lane, Jigatola, dhanmondi, Dhaka - 1209
∎ Web : https://eshikhon.com
∎ Business : eShikhon.com is a well known Online training Institute

Category: IT/Telecommunication

: The candidate Should have good communication skills and computer operating skills