Job Description

Title: Community Outreach Assistant (COA) - Primary Health Care Centre (PHC & MPCC)

Company Name: AGRAJATTRA (An Organization for Integrated Social Development)

Vacancy: 08

Job Location: Cox's Bazar, Cox's Bazar (Teknaf)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor of Social Science (BSS)
∎ Professional diploma or University degree in social development, public health or related field
∎ Skills Required: COMPUTER OFFICE MANAGEMENT, Excellent Reporting Skill, Proposal Development, Reporting and Documentation, Rohingya Camp, Team Supervision or coordination, Training Materials Development

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Adolescent Engagement, At least 5 years relevant NGO experience, Capacity Development, Case Management, Child Protection, Community Awareness, Gender development, MHPSS service, Rohingya Camp, SGBV
∎ The applicants should have experience in the following business area(s): Development Agency, NGO
∎ Freshers are also encouraged to apply.

Job Context:
∎ Community Outreach Assistant (COA)- Primary Health Care Centre (PHC & MPCC).
∎ The project will be implemented in camps 26 and 27 with the aim of contributing to a protective
∎ environment for refugee and host communities in Teknaf.
∎ The project is an integrated response across three sectors: Child Protection, Health and Water, Sanitation & Hygiene (WASH).
∎ Key Selling Points : Community Outreach Assistant (COA) will responsible for disseminate key messages within the community under his/her responsibility through home to home outreach and awareness raising sessions on the basics of Health, WASH and Child Protection etc.
∎ Location : Rohingya Refugee camp no. 26, 27 Teknaf, Cox`s Bazar, Bangladesh.
∎ Reports to : Community Outreach Officer / Child Protection (CP) Team Leader / CP Project Manager
∎ Start date : Immediate
∎ Contract duration : Total project duration - 24 Months but initially Up to 31st Aug 2021 after successful completed provision period of 1st 03 Months, full-time position (with possibility of contract extension)
∎ About you : To be successful in this role we expect you to be flexible and proactive in engaging with existing and potential programming in a changing operational context.
∎ Organizational Context:
∎ AGRAJATTRA is Women headed non-profitable, non-political, non-governmental voluntary, National & International (Commonwealth) award-winning L/NNGO based in Chittagong & Cox`sbazar, Bangladesh. AGRAJATTRA`S vision is a fair society where peace, social justice, good governance and gender equity will remain. Our main areas of work include Women`s Leadership development & empowerment, Child protection, Gender/VAWG, Social & Environmental compliance in the RMG Industries, Life-skills education and humanitarian response & DRR in emergency situations as well as Rohingya refugee crisis (General distribution, Food security & livelihoods, Shelter/NFI development, WASH, Health, Hygiene & Nutrition, Protection (GBV, SRHR, MHPSS), Child Protection, Education, Site development, Energy & Environment sectors) etc.
∎ Operational/Context Role:
∎ AGRAJATTRA is looking for an experience, competent and dedicated Community Outreach Assistant (COA) for the project titled Raksa : Ensure safe and dignified access to life-saving integrated services to the Rohingya population and host communities in Cox`s Bazar district, Bangladesh.
∎ GOAL: To enhance the safety and dignity of Rohingya refugees and host communities in Bangladesh through integrated, multi-sectorial humanitarian assistance. The project is funded by PRM (USAID) through TDH.
∎ The project components are Objective : To increase access to quality protection services, strengthening case management and referral processes, based on community empowerment mechanism.
∎ The Community Outreach Assistant (COA) will responsible for disseminate key messages within the community under his/her responsibility through home to home outreach and awareness raising sessions on the basics of Health, WASH and Child Protection to the affected populations of Rohingya & host community people in Regular basis through Primary Health Care Center (PHC) operating by TdH and Multi purpose community centre (MPCC) and Community Mobilization at camp & rural areas. The project is an integrated response across three sectors: Child Protection, Health and Water, Sanitation & Hygiene (WASH).
∎ Workplace : Work at office & Rohingya refugee Camps & Host community areas.

Job Responsibilities:
∎ Disseminate key messages within the community under his/her responsibility through home to
∎ home outreach and awareness raising sessions on the basics of Health, WASH and Child Protection.
∎ • Inform communities about Tdh services provided
∎ • Ensure safe, timely and confidential referrals of individuals in a need of specialized support or
∎ assistance (e.g. medical assistance, child protection case management, psycho-social support etc.)
∎ • Monitor, collect and report to the Community Outreach Team Leader any information linked to
∎ the living conditions and the health situation of the population (e.g. food security, vaccination
∎ status, nutritional situation, detection of medical needs of the population, number of people
∎ arriving or leaving the community, births and deaths in the community, vaccination status of
∎ children, etc.)
∎ • Maintain confidentiality regarding all information observed or registered
∎ • Support community-based mechanisms
∎ Map existing community structures and identify community mechanisms for preventing and
∎ responding to child protection, health and WASH issues
∎ Identify vulnerable groups in the community as well as positive role model and engage with
∎ Support existing structures though community outreach and mobilization
∎ • Support community-led advocacy and access to services :
∎ Link the community to service providers and local government stakeholders
∎ Support the community to lead in developing local service mapping and referral pathway,
∎ including feedback on quality of services
∎ Raise feedback from community on quality and gaps in services to the Community
∎ Outreach Team Leader
∎ • Operational management of activities
∎ Document the minutes and attendance lists of all community-based meetings and
∎ sessions
∎ Submit weekly reports to the Community Outreach Officer & Team Leader.
∎ Other responsibilities
∎ • Fully comply with AGRAJATTRA Code of Conduct and ensure Child Safeguarding Policy is upheld at all times.
∎ • Ensure adherence to AGRAJATTRA & Tdh standards and quality requirements in all the project activities.
∎ • Accept other responsibilities as assigned by the Line Manager.
∎ Child Protection/ Safeguarding :
∎ Promote and ensure CP activities are in line with the Child Protection Minimum Standards and humanitarian principles.
∎ Ensure CP activities are well-integrated in Bangladeshi child protection system.
∎ Report serious cases of abuse committed against children to the CP Project Manager/coordination team. Strict confidentiality must be respected.
∎ Coordination and representation :
∎ Work in close collaboration and coordination with other stakeholders & partners and the key actors (formal and informal community leaders, local authorities, donor representatives)
∎ Participate in fora and meetings held at the Camp / host community level, when relevant and necessary
∎ Others as needs for project :
∎ Effective communication and coordination (Internal and external)
∎ Coordination with stakeholders at camp level service/ host community,
∎ Coordination with union/camp level stakeholders.
∎ Develop networking and rapport building with GOs, NGOs and Private sector actors for achieving project goal and objectives as per planned schedule.
∎ Reports to :
∎ Community Outreach Officer/ Child Protection (CP) Team Leader/CP Project Manager.
∎ Submit weekly reports and ensure all information is updated.
∎ Submit Monthly Work Plan of CP work.
∎ Networking :
∎ Represent Agrajattra at the appropriate forum.
∎ Leadership Behavior :
∎ Excellent interpersonal, listening and communication skills;
∎ Ability to positively influence others and successfully reconcile differences;
∎ A self-starter with a strong results orientation and with high levels of integrity, credibility and dependability;
∎ An energetic team player who can effectively collaborate, and who can stand alone when necessary;
∎ Demonstrated ability to work and deliver under pressure and tight deadlines.
∎ Core values & Responsibilities :
∎ Commitment to Agrajattra mission, vision and values, and the ability to convey with enthusiasm
∎ Agrajattra's role in accompanying and serving refugees and in advocating for their right to protection and a life in dignity;
∎ High integrity, honesty and confidentiality; ability to deal tactfully and discreetly with situations, people and information;
∎ Acceptance of diversity and inclusion as a core value.
∎ Willingness to work in flexible, sub-optimal, and stressful environment.
∎ Fully comply with AGRAJATTRA & Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times.
∎ Ensure adherence to AGRAJATTRA & Tdh standards and quality requirements in all the project activities.
∎ The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project needs.

Additional Requirements:
∎ Age 20 to 45 years
∎ Both males and females are allowed to apply
∎ • Skills
∎ Excellent leadership and negotiation skills
∎ Excellent facilitation and communication skills
∎ Highly ethical, empathetic, motivated, proactive, autonomous, rigorous, organized
∎ Minimum 02 years experience in the field of child protection/protection/SGBV/social work/case management
∎ Basic IT knowledge (Microsoft Office, Internet, excel) are mandatory.
∎ Knowledge of child protection systems in Bangladesh/Excellent knowledge of child protection issues and best practices (Child Protection and SGBV) / Previous experience in dealing with complex child protection cases is highly desirable.
∎ Experience in community engagement and Outreach; Identify components and strategies for effective culturally responsive outreach.
∎ Good public and interpersonal communication skills
∎ Cultural awareness and sensitivity. Use language that conveys caring and is non-judgmental. Be sensitive to literacy level and local or regional vocabulary or terminologies.
∎ Basic understanding of community assessment methods and Assess barriers to accessing health care.
∎ Understand local health systems & mechanism for health equity
∎ Knowledge of behavior change communication and IEC.
∎ Good in application of health Teaching/Coaching/Behavior Change to promote demand and use of health services
∎ Good records keeping, documentation and reporting.
∎ This function requires the mastery of Personal, Social and Leadership Competencies (PSLC) In particular:
∎ Manages time and priorities, meets deadlines
∎ Cooperates and contributes to achieving goals
∎ Supports and advises colleagues
∎ Adapts communication to the intercultural environment
∎ Respect for others.
∎ Technical Skills :
∎ Required: Adolescent Engagement, Child Protection, Reporting and Documentation, Rohingya Camp,
∎ strategic thinking and planning skills, Strong communication skills.
∎ Strong analytical, reporting, strategic thinking and planning skills
∎ Strong case management skills, follow up reporting and maintaining confidentiality
∎ Strong monitoring and evaluation skills/experience
∎ Knowledge of project cycle management.
∎ Strong knowledge about computer operates.
∎ Experience Requirements
∎ At least total 03 years or more working experience in humanitarian program in National and International NGOs.
∎ Demonstrated experience and commitment to working with marginalized communities.
∎ Experience in child protection in protracted crisis / early recovery a significant advantage
∎ Experience working in Rohingya camps is a significant advantage
∎ At least 02 year experience in same position.
∎ Upholds humanitarian values and principles
∎ Languages:
∎ Fluency in English and Bangla (written and spoken) and excellent writing skills.
∎ Fluent in Chittagong and Rohingya dialect, good mastery of English.

Salary:
∎ Tk. 20000 (Monthly)
∎ As per Staffs appraisal yearly the 5-10% Salary will increase if any fund available in the project.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Insurance, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Holiday : 01 day
∎ (Bonus will applicable if any fund available in the project.

Application Deadline: 12 Dec 2020

Company Information:
∎ 6 Dec 2020
∎ AGRAJATTRA (An Organization for Integrated Social Development)
∎ Address : C/O : AGRAJATTRA, 126 (3rd Floor), Opposite of CTG Press Club, Jamal Khan Road, P.S: Kotwali, Chittagong
∎ Web : www.agrajattra.org.bd
∎ Business : AGRAJATTRA is a non-profit and non-political voluntary organization which is recognized & awarded by nationally (Best Youth award, Best SME Award) & internationally (Commonwealth Award) in dedicated to enhance women empowerment through providing hands-on skills on various trades for the young people. It came into existence on November 15, 1998 with the dedication to assist the unprivileged urban, sub-urban and rural youths of specially Women of Bangladesh in particularly RMG sectors, Shrimp ind sectors, Agra based field development, Women Empowerment, Livelihood development, DRR, Poverty Eradication, Women Leadership Development, Wash, Technical Skill development, Violence against Women & Girls Program etc.

Category: NGO/Development

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