Clinic Manager

Job Description

Title: Clinic Manager

Company Name: Marie Stopes Bangladesh (MSB)

Vacancy: --

Age: Na

Job Location: Rajshahi

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Hospital, Clinic

• Masters in any discipline. MPH/MBA will be preferred.

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Hospital, Clinic

• At least 3 years’ experience in managing the overall operations of social/commercial business units, branches. Experience in the field of health care/ Clinic/Hospital operation will be given preference.

• Team player, excellent interpersonal & communication skill with leadership capability, analytical skills, self- organizing capacity. Open to ideas and positive attitude to contribute.

• Candidate should have valid driving license and can drive motorcycle.

• Proficiency in smartphone usage for work-related tasks.

Key Role:

• Responsible for the achievement of overall targets set up the organization for the specific Clinic.

• Ensure client care in the provision of services to clients maintaining clinical quality standard quality standards, the service protocol and other service related standards/policies/procedures.

• Manage initial client complaints & queries and provide support to team members in the management of complex cases and maintaining adequate client satisfaction by creating a client-oriented environment.

• Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion.

• Be familiar with the technical standards, protocols and checklists and implement all necessary steps detailed in the standards and Identify gaps or breech in quality aspect and take necessary action.

• Conduct monthly reviews of performance against the business plan, and especially the KPIs – discuss performance at the team meetings and agree / review specific actions taken to improve any areas of under-performance.

Work station: Marie Stopes Clinic, Rajshahi with 50% field visit.

• Competitive salary & benefit packages will be offered for deserving candidate as per policy.