Title: Clinic Manager
Company Name: Marie Stopes Bangladesh (MSB)
Vacancy: --
Age: At least 28 years
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
Masters in discipline. MPH/MBA will be preferred.
At least 3-5 years of experience in managing hospital operations (OPD, IPD, Budgeting, Emergency, Diagnostic etc.)
Combination of Leadership, Operational, Financial, QoC, Hospital pharmacy and People Management skill. Open to ideas and positive attitude to contribute.
Candidate should have valid driving license and can drive motorcycle.
Proficiency in smart phone usage for work-related tasks.
Key Responsibilities:
Achieve clinic targets and ensure overall operational performance.
Maintain high-quality client care by following service standards, protocols, and policies.
Handle client complaints and queries, ensuring customer
satisfaction and supporting the team with complex cases.
Ensure effective medical emergency management and follow up cases until resolution.
Implement quality standards, identify gaps, and take corrective actions to maintain compliance.
Monitor KPIs through monthly performance reviews and drive improvement actions to address underperformance.