Client Services Officer (Senior Executive)

Job Description

Title: Client Services Officer (Senior Executive)

Company Name: Kaizen Tech

Vacancy: --

Age: 18 to 40 years

Job Location: Dhaka (Adabor)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• Bachelor's Degree in business or any related field.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Age 18 to 40 years

• ⁠Proven experience as a Client Service Executive or similar role in a digital advertising agency.
• ⁠Excellent communication and presentation skills
• ⁠Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• ⁠A passion for creativity and a desire to push the boundaries of a digital marketing agency.
• Excellent communication skills in Bangla and English are a must!

Job description:

Kaizen Tech is a creative agency dedicated to delivering innovative digital marketing solutions to our clients. We are seeking a Client Services Officer (Senior Executive) to join our team and help us continue to push the boundaries of digital advertising.

Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients, serving as the primary point of contact.
• Understand clients' business objectives, challenges, and market trends to offer tailored advertising solutions.
• Regularly communicate with clients to provide updates, gather feedback, and ensure satisfaction.

New Business Development:

• Identify and pursue opportunities for expanding the agency's client portfolio.
• Prepare and deliver persuasive pitches and presentations to potential clients.
• Collaborate with the business development team to generate leads, negotiate contracts, and onboard new clients.

Team Leadership and Development:

• Provide leadership and guidance to junior staff members within the client service team.
• Foster a collaborative and supportive work environment to maximize team productivity and morale.
• Offer training and professional development opportunities to enhance team members' skills and capabilities.

Stay Updated on Industry Trends:

• Keep abreast of industry trends, emerging technologies, and best practices in advertising and marketing.
• Share relevant insights with clients and internal teams to drive innovation and competitive advantage.

Ensure Compliance and Quality Assurance:

• Ensure that all advertising materials and campaigns comply with regulatory requirements and industry standards.
• Conduct quality assurance checks to maintain high standards of creative execution and accuracy.

Client Advocacy:

• Advocate for clients' needs and priorities within the agency, ensuring their interests are represented and addressed.
• Serve as a trusted advisor to clients, offering strategic guidance and proactive support to help them achieve their business objectives.

Project Management:

• Oversee the execution of advertising campaigns from inception to completion.
• Coordinate internal teams, including creative, media, and production departments, to ensure projects are delivered on time and within budget.
• Monitor project progress, identify potential issues, and implement solutions to ensure smooth workflow and timely delivery.

Strategic Planning:

• Collaborate with clients to develop advertising strategies aligned with their objectives and target audience.
• Conduct market research and analysis to identify opportunities for growth and optimization.
• Provide insights and recommendations to clients on effective advertising approaches and campaign optimizations.

Budgeting and Financial Management:

• Develop advertising budgets in collaboration with clients and internal stakeholders.
• Monitor project expenditures and ensure adherence to budget constraints.
• Identify opportunities for cost savings and efficiency improvements without compromising quality.

Campaign Performance Analysis:

• Analyze advertising campaign performance metrics, including reach, engagement, and ROI.
• Generate comprehensive reports for clients, highlighting key insights and actionable recommendations
• Use data-driven insights to optimize future advertising strategies and improve campaign effectiveness.

Why Join Us: Opportunity to work with a dynamic and talented team in a creative and collaborative environment. ⁠Chance to work on exciting projects for top-tier clients across various industries. ⁠Competitive salary and benefits package. ⁠Continuous learning and professional development opportunities. ⁠A culture that values creativity, innovation, and teamwork.