Client Services Manager
Job Description
Title: Client Services Manager
Company Name: Taskeater Bangladesh LTD
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Pre-sales support: RFP/RFI, Capabilities and Q&A, Client References
∎ Onboarding: Kick-Off call; Team Introduction, Onboarding Questionnaires, Meeting Summary, Project Plan; Gantt Chart (HR, Ops, IT, Procurement, WFM, Training & Nesting Plan, Go-Live, etc.),Deliver the project plan with all internal stakeholders.
∎ Account Management : Governance of the business (WBR, MBR, and QBR preparation and moderation),Escalations (KPI, SLA, and Invoice disputes and resolution),Credit Control Support, Change Management (ramp-up/down and cancellation), Budget & Revenue Forecast, P&L, Growth
∎ Oversee all aspects of the above areas including setting deadlines, assigning duties, monitoring progress, and summarizing the outcome of the project. Prepare reports for the senior leadership team on project statuses and client accounts.
∎ Manage multiple client accounts, ensure clients remain happy and satisfied with our service delivery. Work closely with the operations team ensuring KPIs are met by offering solutions and working collaboratively.
∎ Leading project planning sessions for onboarding of new clients, Coordinating staff and internal resources, Managing project progress and adapting work as required, Ensuring projects meet deadlines,
∎ Overseeing all incoming and outgoing project documentation, Conducting project review and creating detailed reports for executive staff, Optimizing and improving processes and the overall approach where necessary, Tracking KPI's and reporting
Additional Requirements:
∎ A solutions-oriented person with proven client management and excellent communication skills who can proactively manage external and internal stakeholder expectations. The ideal candidate will need to possess acute attention to detail and the ability to think deeply and with clarity to create creative solutions to resolve challenges.
∎ Key qualities required for the role: Capacity to deliver under high-pressured situations, Ability to multi-task and manage various project elements simultaneously, Be a solutions architect for our clients, Ability to think creatively and laterally to solve problems, Ability to develop senior-level relationships quickly and effectively and manage account, Work closely with the Operations Team to assist them with decision-making and problem-solving.
∎ Experience and Skills: Some relevant experience is desired but not essential, Exceptionally organized and disciplined, Ability to learn at a faster pace, Outstanding written and verbal communication skills.
∎ Personality Traits: Accountability, Integrity, Flexibility, Committed, Proactive, Intrapreneurial, Compassionate, Active listening, Solution-oriented, Detail-oriented, Action-oriented.
Salary: Negotiable
Compensation & Other Benefits:
∎ Dress: Flexibility to wear smart casual clothes in the office.
∎ Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
∎ Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
∎ Events: Regular team and organization-wide get-togethers and events.
∎ Other employment benefits: as per company policy (leaves, allowances, bonuses etc)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jul 2022
Company Information:
∎ 21 Jun 2022
∎ Taskeater Bangladesh LTD
∎ Address : CRP Hospital Building, Level 9, Bhashantek Road, Mirpur 14th, Dhaka
∎ Web : http://quantanite.com
∎ Business : Taskeater is a BPO company with more than 1200 professionals. We are teaming up with some of the most exciting growth companies all over the world and assisting them in transition to automation. At Taskeater, we build cost-effective dedicated teams for growth companies to help them manage their ongoing manual processes. We ensure that the client’s task is delivered with agreed quality and is managed as efficiently as client’s in-house team.
Category: Marketing/Sales
: It is preferable that you apply using this link: https://quantanite.bamboohr.com/jobs/view.php?id=110 Copy and paste the link on your browser and apply!
Source: bdjobs.com
Deadline Expired on 10th Jul 2022
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