Job Description
Title: Client Care Specialists
Company Name: Penrose Growth Solution Bangladesh
Vacancy: --
Age: 25 to 40 years
Location: Dhaka (Mirpur 1)
Salary: Negotiable
Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Call Center
Published: 28 Jan 2024
Education:
∎ Bachelor of Business Administration (BBA) in Management
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
Responsibilities & Context:
∎ Please read carefully before applying Please don't apply if you are not Fluent in English (an American accent will be advantageous).
∎ Night Shift Job 8PM to 5 AM
∎ We are looking for exceptionally talented Client Care Specialists who will handle US-based clients with inbound and outbound calls. (NO SALES)Job
∎ Respond promptly to US client inquiries via email, phone, or chat, providing accurate and helpful information.
∎ Resolve client issues and complaints with professionalism and efficiency.
∎ Utilize CRM and internal software systems to access client information and update records.
∎ Collaborate with other departments to address client needs and concerns.
∎ Assist in the onboarding process for new clients, ensuring a seamless experience.
∎ Maintain a high level of product knowledge to effectively address client questions and give them a proper solution.
∎ Ability to problem solve effectively and efficiently and learn new applications
∎ Job Context:
∎ Please read carefully before applying Please don't apply if you are not Fluent in English (an American accent will be advantageous).
∎ Night Shift Job 8PM to 5 AM
∎ We are looking for exceptionally talented Client Care Specialists who will handle US-based clients with inbound and outbound calls. (NO SALES)Job
∎ Responsibilities:·
∎ Respond promptly to US client inquiries via email, phone, or chat, providing accurate and helpful information.
∎ Resolve client issues and complaints with professionalism and efficiency.
∎ Utilize CRM and internal software systems to access client information and update records.
∎ Collaborate with other departments to address client needs and concerns.
∎ Assist in the onboarding process for new clients, ensuring a seamless experience.
∎ Maintain a high level of product knowledge to effectively address client questions and give them a proper solution.
∎ Ability to problem solve effectively and efficiently and learn new applications
Required Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays, Over time allowance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Bonuses for working weekends as needed
∎ Salary Review: At the company's discretion
∎ Salary will be above market
∎ US federal holidays/ Bangladeshi Eid holidays
∎ Opportunity to work in a dynamic and innovative environment
∎ Professional development and growth opportunities
∎ Supportive and collaborative team culture
∎ Bonuses for working weekends as needed
∎ Salary Review: At the company's discretion
∎ Salary will be above market
∎ US federal holidays/ Bangladeshi Eid holidays
∎ Opportunity to work in a dynamic and innovative environment
∎ Professional development and growth opportunities
∎ Supportive and collaborative team culture
Employment Status: Full Time
Job Location: Dhaka (Mirpur 1)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Penrose Growth Solution Bangladesh
∎ 312/4-M, Tolarbag, 3No Gate, Mirpur-1, Dhaka- 1216
∎ IT solution and service
Address::
∎ 312/4-M, Tolarbag, 3No Gate, Mirpur-1, Dhaka- 1216
∎ IT solution and service
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Feb 2024
Category: IT/Telecommunication
