Case Management Technical Manager (Teknaf Base)

Job Description

Title: Case Management Technical Manager (Teknaf Base)

Company Name: Terre des hommes - Cox's Bazar

Vacancy: 1

Job Location: Cox's Bazar (Teknaf)

Employment Status: Contractual

Educational Requirements:
∎ Professional diploma/ University degree in Social Work, Social Studies, LLB, LLM, psychology/ child's psychology related discipline
∎ Skills Required: Excellent communication skill in both Bengali and English, Monitoring and Reporting, Problem Solving, Staff management and Supervision

Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s): Development organization, NGO/ Other Services

Job Context:
∎ More than 745,000 Rohingyas have fled from Myanmar since August 2017 and are now in camps in Bangladesh. In Cox`s Bazar, the needs of the refugee families are enormous. Tdh provides services of primary health care for the most vulnerable people and fights against malnutrition. We distribute hygiene supplies, construct latrines and wells, and treat the water to make it drinkable. In order to give a comprehensive response to the needs of the Rohingya children, we aid the most vulnerable with community-based child protection, psycho-social support and case management.
∎ The CM Technical Manager is responsible for supervising Child Protection Case Workers responding to the needs of children exposed to violence, exploitation, abuse or neglect.

Job Responsibilities:
∎ KEY RESPONSIBILITIES:
∎ Case Management Supervision :
∎ Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM Technical Coordinator.
∎ Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psycho-social support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
∎ Support individual cases when required and provide regular monitoring of all aspects of case management services.
∎ Review staff case load to ensure they are manageable and share challenges with CM Technical Coordinator/ Activity Coordinator
∎ Monitor timescales for response, decision-making, placement, follow-up and review
∎ Ensure access to material, logistical, and further technical support and set eligibility criteria for material and other support in the framework of the Emergency Case Management Fund
∎ Review and analyse trends in case load using CPIMS+ to inform programming
∎ Conduct regular case file audit and ensure that protocols and principles are respected and that case workers use the CPIMS+ effectively and safely.
∎ Organise case conferences with relevant stakeholders for high-risk and complex cases.
∎ Staff and project management :
∎ Follow up caseworkers' attendances, leaves and provide monthly attendance sheets to the Activity Coordinator to facilitate payroll process
∎ Ensure regular feedback to the caseworkers under her/his responsibility and participate in the appraisal process when needed
∎ Support disciplinary measures application if needed
∎ Identify needs and support the planning of capacity building for the caseworkers under her/his responsibility together with CM Technical Coordinator.
∎ Plan, implement and track budget expenditure, progress against targets and logistics needs at the team level.
∎ Support the implementation of M&E plans for case management activities.
∎
∎ Coordination and representation :
∎ Ensure regular communication with the CM Technical Coordinator / Activity Coordinator on field's updates, achievements and challenges via meetings, reports and ad hoc communication upon request and needs
∎ Ensure close coordination with Tdh PSS and Community Based teams for the purpose of identification and referrals
∎ Coordinate with Tdh support departments to ensure timely and planned procurement and distribution within Emergency CM Fund
∎ Proactively develop and maintain effective working relationships with the key stakeholders in her/his designated area
∎ Ensure that Tdh CM services are well known within her/his designated area through strong representation of Tdh in the Camp-level meetings
∎ Child Protection :
∎ Promote, and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principles
∎ Ensure that CM activities are well-integrated in the Bangladeshi child protection system and humanitarian coordination practices and guidelines
∎ Other :
∎ Adhere to and ensure the team/s under her/his responsibility follows Tdh administrative and logistical regulations and procedures
∎ Ensure Tdh Global Code of Conduct is respected at all times, cases of abuse are reported through established reporting channels in a timely and confidential manner

Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Minimum 2 years of experience in the field of child protection / protection/ SGBV/ social work / case management combined with a team management experience
∎ Good knowledge of the MS office software
∎ Knowledge of child protection systems in Bangladesh/ Excellent knowledge of child protection issues and best practices (Child Protection and SGBV)

Salary: Tk. 86000 (Monthly)

Application Deadline: January 14, 2020

Company Information:
∎ Terre des hommes - Cox's Bazar
∎ Address : Sayeman Heritage, (floor 2), Building no - 01, Sayeman Road, Baharchara, Cox's Bazar
∎ Web : www.tdh.ch/en
∎ Business : Terre des hommes is the leading Swiss child relief agency, improving the lives of millions of the world`s most vulnerable children. TDH is a humanitarian non-Governmental, non-political, neutral and non-profit international organisation (INGO). TDH working in Bangladesh since 1974 and its work focused on Health, Nutrition and Child Relief. The Organization is considering interventions in Nutrition at Coxs Bazar among the displaced people from Myanmar

Category: NGO/Development