Job Description

Title: Case Management Officer

Company Name: Gana Unnayan Kendra (GUK)

Vacancy: 01

Age: at most 40 years

Location: Cox's Bazar (Ukhia)

Maximum Salary: Tk. 50000 (Monthly)

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):NGO

Published: 11 Aug 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at most 40 years
∎ At least 3 years of experience, implementing child protection programs, preferable social work or case management, in humanitarian or development settings;
∎ Good understanding of the Case management coaching and supervision tools;
∎ Basic understanding of CPIMS+
∎ Previous experience supervising and coordinating a team in a cross-cultural setting preferred;
∎ Previous experience in emergency preparedness and response preferred;
∎ Previous experience in capacity building and mentoring of staff preferred;
∎ Demonstrated understanding of working with children and particularly vulnerable children;
∎ Good computer skills such as MS word. Excel and power point;
∎ Team player, flexible, network-builder, able to handle pressure well;
∎ Fluency in English and Bangla required. Fluency in Chittagong desirable;
∎ People who are familiar in local dialects and local language will get preference;
∎ Report writing skills, skills in documenting;
∎ Ability to provide need base training;
∎ Ability to undertake frequent field visits.
∎ At least 3 years of experience, implementing child protection programs, preferable social work or case management, in humanitarian or development settings;
∎ Good understanding of the Case management coaching and supervision tools;
∎ Basic understanding of CPIMS+
∎ Previous experience supervising and coordinating a team in a cross-cultural setting preferred;
∎ Previous experience in emergency preparedness and response preferred;
∎ Previous experience in capacity building and mentoring of staff preferred;
∎ Demonstrated understanding of working with children and particularly vulnerable children;
∎ Good computer skills such as MS word. Excel and power point;
∎ Team player, flexible, network-builder, able to handle pressure well;
∎ Fluency in English and Bangla required. Fluency in Chittagong desirable;
∎ People who are familiar in local dialects and local language will get preference;
∎ Report writing skills, skills in documenting;
∎ Ability to provide need base training;
∎ Ability to undertake frequent field visits.

Responsibilities & Context:
∎ Provide daily mentorship on case management activities to the Child Protection Case Workers of the project in accordance with the standard tools and procedures;
∎ Ensure appropriate case management steps (including identification, assessment, and referral of urgent child protection cases) and documentation (including data entry) is completed in a timely and quality manner;
∎ Ensure regular supportive supervision sessions with Child Protection Case Workers to ensure adherence to standard methodologies, interagency case management systems, and GUK policy, and ensure that activities are delivered in line with children’s needs and best interests;
∎ Regularly communicate with the Project Manager for updates on achievements and challenges;
∎ Review the follow up of cases, and ensure all cases are managed within acceptable timelines;
∎ Review of all BIA’s and approve. Oversee all case closure and have meeting with caseworker before case closure;
∎ Ensure the participation of children and communities, particularly those most vulnerable or at-risk, in all stages of the case management cycle, as safe and appropriate;
∎ Ensure that the Case Management principles are understood and adhered to within GUK’s case work;
∎ Lead on and regularly update a map of existing services and corresponding referral mechanisms to and through which children and families are appropriately managed and follow up when referred in coordination with camp focal;
∎ Support in strengthening the child protection community based structures; Staff Supervision & Development:
∎ Directly supervises al caseworkers;
∎ Maintain open and professional relations with team members for building a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions;
∎ Works with case workers to ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews;
∎ Assist with the recruitment of caseworkers, in coordination with the Project Manager;
∎ Ensure support and ongoing capacity building opportunities for case workers on technical skills.Grant Planning & Implementation:
∎ Supports implementation and adherence to grant work plans, spending plans and monitoring and evaluation plans;
∎ Closely work with Program leads in developing program designs, detailed implementation plans and program theory of change.Coordination & Representation:
∎ Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, international and local NGOs, and other relevant actors;
∎ Regularly attend case management meetings and other relevant coordination meetings at field level;
∎ Act as a camp focal person for the organization.Program Development:
∎ Contribute to the development of the CP program strategic direction for responding to children harmed and at risk of being harmed;
∎ Contribute to the development of proposal activities;
∎ Coordinate with other GUK sectors staff (e.g. Women’s Protection and Empowerment, Health, Nutrition, etc.) at field level.Monitoring Responsibilities:
∎ Support regular field monitoring and modifications as required;
∎ Work with MEAL team to ensure data is well maintained and frequently updated;
∎ Provide weekly and staff activity reports;
∎ Support data analysis and information dissemination to the appropriate coordinating mechanisms, field teams, beneficiaries and GUK implementing team accordingly.Other Duties:
∎ Consistently and dedicatedly monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to GUK management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for GUK programs;
∎ Other duties as assigned by the supervisor to enable and develop GUK programs.
∎ Job Context:
∎ Gana Unnayan Kendra (GUK) is looking for a suitable candidate for the position of ‘Case Management Officer’ for International Rescue Committee (IRC) supported ‘Enhancing the well-being of refugees and the underprivileged host communities in Cox’s Bazar through inclusive and complementary protection, health, education and advocacy interventions’ project at Rohingya refugee camps in Cox's Bazar. The project duration is June 01, 2024 to February 28, 2025. Case Management Officer provide support to existing responses for children vulnerable to abuse, exploitation, neglect and violence (including unaccompanied children) oversee and support the work of case workers within integrated teams to identify and refer children in need of protection to appropriate services and ensure technical support and supervision. S/he will implement child protection programs, preferable social work or case management, in humanitarian or development settings to guide implementation of child protection and emergency response activities in the field. S/he is working closely with the Safe Healing and Learning spaces team will ensure that child protection interventions are delivered in close coordination with, and is strengthened by, other streams of the GUK’s child protection program and humanitarian response.
∎ Job Responsibilities:
∎ Technical Quality:
∎ Provide daily mentorship on case management activities to the Child Protection Case Workers of the project in accordance with the standard tools and procedures;
∎ Ensure appropriate case management steps (including identification, assessment, and referral of urgent child protection cases) and documentation (including data entry) is completed in a timely and quality manner;
∎ Ensure regular supportive supervision sessions with Child Protection Case Workers to ensure adherence to standard methodologies, interagency case management systems, and GUK policy, and ensure that activities are delivered in line with children’s needs and best interests;
∎ Regularly communicate with the Project Manager for updates on achievements and challenges;
∎ Review the follow up of cases, and ensure all cases are managed within acceptable timelines;
∎ Review of all BIA’s and approve. Oversee all case closure and have meeting with caseworker before case closure;
∎ Ensure the participation of children and communities, particularly those most vulnerable or at-risk, in all stages of the case management cycle, as safe and appropriate;
∎ Ensure that the Case Management principles are understood and adhered to within GUK’s case work;
∎ Lead on and regularly update a map of existing services and corresponding referral mechanisms to and through which children and families are appropriately managed and follow up when referred in coordination with camp focal;
∎ Support in strengthening the child protection community based structures;
∎ Staff Supervision & Development:
∎ Directly supervises al caseworkers;
∎ Maintain open and professional relations with team members for building a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions;
∎ Works with case workers to ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews;
∎ Assist with the recruitment of caseworkers, in coordination with the Project Manager;
∎ Ensure support and ongoing capacity building opportunities for case workers on technical skills.
∎ Grant Planning & Implementation:
∎ Supports implementation and adherence to grant work plans, spending plans and monitoring and evaluation plans;
∎ Closely work with Program leads in developing program designs, detailed implementation plans and program theory of change.
∎ Coordination & Representation:
∎ Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, international and local NGOs, and other relevant actors;
∎ Regularly attend case management meetings and other relevant coordination meetings at field level;
∎ Act as a camp focal person for the organization.
∎ Program Development:
∎ Contribute to the development of the CP program strategic direction for responding to children harmed and at risk of being harmed;
∎ Contribute to the development of proposal activities;
∎ Coordinate with other GUK sectors staff (e.g. Women’s Protection and Empowerment, Health, Nutrition, etc.) at field level.
∎ Monitoring Responsibilities:
∎ Support regular field monitoring and modifications as required;
∎ Work with MEAL team to ensure data is well maintained and frequently updated;
∎ Provide weekly and staff activity reports;
∎ Support data analysis and information dissemination to the appropriate coordinating mechanisms, field teams, beneficiaries and GUK implementing team accordingly.
∎ Other Duties:
∎ Consistently and dedicatedly monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to GUK management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for GUK programs;
∎ Other duties as assigned by the supervisor to enable and develop GUK programs.

Compensation & Other Benefits:
∎ Other admissible benefits as per organizational policy.

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Cox's Bazar (Ukhia)

Job Highlights:
∎ Psychosocial Case Management and Child Protection

Read Before Apply:

Gana Unnayan Kendra (GUK) is looking for a suitable candidate for the position of 'Case Management Officer' for International Rescue Committee (IRC) supported 'Enhancing the well-being of refugees and the underprivileged host communities in Cox's Bazar through inclusive and complementary protection, health, education and advocacy interventions' project at Rohingya refugee camps in Cox's Bazar.

Interested candidates are requested to send their complete CV along with application through the email [email protected]

* Only short listed candidates will be contacted through cell phone/ SMS/ Email.

*Female candidates are strongly encouraged to apply.

* No TA/DA would be provided for recruitment test.

*Gana Unnayan Kendra (GUK) strongly believe that all associated with the organization including staff and programme participants have rights of protection of any kinds of abuse, exploitation, harassment and negligency. The organization considers violence against women and children as zero tolerance.

Application Deadline: August 14, 2024.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ Gana Unnayan Kendra (GUK)
∎ Main office : Nashratpur, Gaibandha-5700
∎ Gana Unnayan Kendra (GUK) started its journey in 1985 as a community-led non-government Organisation with the aim to establish a poverty-free equitable society. Initially, the organisation launched its programme operation in the northern district Gaibandha, however, gradually expanded scope of work and now covering around 225000 families in 15 districts. Since its inception, GUK has been working with poor and underprivileged people for last 38 years to bring a sustainable improvement in their lives.
Focus areas of GUK are Livelihood and Food Security, Education and Child Protection, Disaster Risk Reduction and Emergency Response, Climate Change Adaptation, Safe Migration, Inclusive Financing, Women Empowerment & Gender-based Violence, Human Rights, Good Governance, Skill Development and Job Placement of Youths, Health, Nutrition and WASH, Disability Inclusive Development, Agriculture and Market Linkage, Research and Policy Influence etc. Different integrated programmes are taken by the organisation to achieve its objectives.

Address::
∎ Main office : Nashratpur, Gaibandha-5700
∎ Gana Unnayan Kendra (GUK) started its journey in 1985 as a community-led non-government Organisation with the aim to establish a poverty-free equitable society. Initially, the organisation launched its programme operation in the northern district Gaibandha, however, gradually expanded scope of work and now covering around 225000 families in 15 districts. Since its inception, GUK has been working with poor and underprivileged people for last 38 years to bring a sustainable improvement in their lives. Focus areas of GUK are Livelihood and Food Security, Education and Child Protection, Disaster Risk Reduction and Emergency Response, Climate Change Adaptation, Safe Migration, Inclusive Financing, Women Empowerment & Gender-based Violence, Human Rights, Good Governance, Skill Development and Job Placement of Youths, Health, Nutrition and WASH, Disability Inclusive Development, Agriculture and Market Linkage, Research and Policy Influence etc. Different integrated programmes are taken by the organisation to achieve its objectives.

Application Deadline: 14 Aug 2024

Category: NGO/Development