Call Centre Representative
Job Description
Title: Call Centre Representative
Company Name: Scholastica Limited
Vacancy: 2
Age: Na
Job Location: Dhaka (Baridhara J Block)
Salary: Negotiable
Experience:
Published: 2025-01-12
Application Deadline: 2025-01-20
Education:
- Bachelor of Science (Pass)
Requirements:
Skills Required: Customer Support,Medical Call Centre
Additional Requirements:
Excellent communication and active listening skills.
Knowledge of medical terminology and healthcare processes is a plus.
Ability to handle stressful situations and multitask efficiently.
Strong problem-solving and organizational skills.
Responsibilities & Context:
Answer incoming calls and respond to patient inquiries regarding appointments, medical services, etc.
Schedule, reschedule, and confirm patient appointments with healthcare providers.
Provide accurate information about medical procedures, and pre-appointment requirements.
Assist patients with prescription refill requests and direct medical concerns to appropriate healthcare professionals.
Maintain patient confidentiality and ensure compliance with healthcare privacy regulations.
Document call details, patient information, and follow-up actions accurately in the system.
Escalate complex issues to the relevant department or supervisor.
Handle emergency and non-emergency calls with professionalism and empathy.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
