Call centre executive for a real estate company
Job Description
Title: Call centre executive for a real estate company
Company Name: Prime accessories
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ *Good knowledge about Internet and It Sectors.
∎ *Best communicatiom skill
∎ Skills Required: good communication skill, Smart presentation Skill, Telecommunication Service
Experience Requirements:
∎ 2 to 6 year(s)
∎ The applicants should have experience in the following area(s):
Real Estate Development, Real Estate Marketing, Real Estate Sales
∎ The applicants should have experience in the following business area(s):
Real Estate
Job Context:
∎ Call Center Representative Job Description: Top Duties and Qualifications
∎ A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
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∎ Call Center Representative duties and responsibilities
∎ Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company`s positive reputation. They often have the following responsibilities:
∎ Take customer calls and provide accurate, satisfactory answers to their queries and concerns
∎ De-escalate situations involving dissatisfied customers, offering patient assistance and support
∎ Call clients and customers to inform them about the company`s new products, services and policies
∎ Guide callers through troubleshooting, navigating the company site or using the products or services
∎ Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
∎ Collaborate with other call center professionals to improve customer service
∎ Help to train new employees and inform them about the company`s customer management policies
Job Responsibilities:
∎ The Call Center Representative is responsible for providing effective customer service for all customers by using knowledge of company products and Call Center Representative interact with customers to provide information in response to questions, concerns and complaints by phone and Internet.
∎ Expert communication and listening skills are a must for this challenging and rewarding position which is often the "face" of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Call Center Representative is able to solve the issue and provide a positive customer experience.
∎ Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.
∎ Responsibilities
∎ Manage and prioritize multiple concerns simultaneously.
∎ Provide appropriate and correct information to incoming customer order status and product knowledge requests.
∎ A positive attitude, even when faced with misplaced criticism or frustration.
∎ The ability to learn quickly and move on from both success and failure.
∎ Process customer orders/changes/returns according to established department policies and procedures.
∎ Work closely with the credit department to resolve disputed credit items.
∎ Provide timely feedback to company management regarding challenges or customer concerns.
∎ Partnership with the sales team to meet and exceed customer's service expectations.
∎ Listen, document, and help resolve conflicts with customers.
∎ Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
Additional Requirements:
∎ Age 20 to 27 years
∎ Only females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Apr 2022
Company Information:
∎ 17 Apr 2022
∎ Prime accessories
∎ Address : House no 506, Ground floor, Lane no 9, Baridhara DOHS Dhaka
Category: Customer Support/Call Centre
: Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for staff positions.Typically, the starting salary is at the lower end of the salary range.For additional information please contact: insert the contact name and information (include a mailing address option if transcripts, licenses, and or certifications must be submitted)
Source: bdjobs.com
Deadline Expired on 23rd Apr 2022
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