Call Center (Front Desk)

Job Description

Title: Call Center (Front Desk)

Company Name: Skin Brightness Care

Vacancy: 01

Age: At least 18 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Call Center

• At least 3 years
• The applicants should have experience in the following business area(s): Call Center

• Age At least 18 years

• Proven experience in a customer service or call center role is (3+ years preferred).
• Strong communication skills, both written and speaking.
• Excellent problem-solving abilities and attention to detail.
• Strong multitasking and organisational skills.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proficiency in operating computers and Microsoft Office software and Excel.
• Must have good knowledge of computer typing and internet.

Job Description: We are looking for dynamic, motivated, and skilled Call Center Executives to join our team. As a Call Center Executive, you will be responsible for managing inbound and outbound calls, providing excellent customer service, and resolving client issues in a timely and professional manner.

Key Responsibilities:

• Must have quick convincing skills.
• Handle inbound and outbound calls, addressing customer inquiries and providing solutions.
• Provide timely and accurate responses to customer inquiries via phone, email, live chat, or social media.
• Must be able to speak clearly and fluently.
• Building customer relationships, quickly convincing and generating sales.
• Process customer orders, requests, and complaints in an efficient and effective manner.
• Maintain records and manage data using Microsoft Word and Excel.