Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Trendy Buzz
Vacancy: 1
Age: 18 to 30 years
Job Location: Dhaka (New Market)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Call Center, Shopping mall, E-commerce, F-commerce
- Freshers are also encouraged to apply.
Published: 2025-10-08
Application Deadline: 2025-10-18
Education:
- HSC
- Bachelor/Honors
- Diploma
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Call Center, Shopping mall, E-commerce, F-commerce
- Freshers are also encouraged to apply.
Skills Required: Call Center,Communication,COMPUTER OFFICE MANAGEMENT,CRM,Customer Relations,Good Listener,Problem Solving,Professionalism,Teamwork,Time Management
Additional Requirements:
- Age 18 to 30 years
- Only Female
Responsibilities & Context:
Job Context
The Call Center Executive at Trendy Buzz helps customers by phone — giving product info, taking orders, solving problems, and keeping them happy.
The goal is to make every customer’s shopping experience smooth and positive.
Key Responsibilities
1. Handling Difficult Customers
o Calmly manage angry or dissatisfied customers.
o Listen patiently, show empathy, and offer proper solutions.
o Turn a negative situation into a positive experience.
2. Solving Product-Related Issues
o Help customers with wrong size, defective item, or color mismatch problems.
o Manage exchange, return, or refund requests based on company policy.
o Coordinate with quality control and packaging teams to fix the issue.
3. Tracking Missing or Delayed Parcels
o Contact courier partners (e.g., Pathao, RedX, Steadfast) to trace delayed parcels.
o Update the customer and follow up until the parcel is delivered.
4. Order Correction & Data Updating
o Correct customer order details like address, phone number, or size before dispatch.
o Update the system properly to avoid errors.
5. Customer Follow-Up & Retention
o Follow up on pending or cancelled orders.
o Convince customers to reorder or choose alternative products.
o Handle VIP or loyal customers carefully to maintain satisfaction.
6. Upselling & Cross-Selling
o Suggest matching products or new arrivals during calls.
o Help customers find the right outfit combination or trending look.
7. Multi-Platform Coordination
o Manage customer issues that come from Facebook, Instagram, WhatsApp, Website, and Phone.
o Keep records synced in the CRM or order system.
8. Reporting & Documentation
o Prepare daily call reports, issue summaries, and customer feedback logs.
o Highlight recurring problems to management for improvement.
9. Policy & Procedure Clarification
o Clearly explain return, refund, exchange, or delivery policies to customers.
o Ensure customers understand the process and timeline properly.
10. Handling Promotions & Special Offers
o Manage bulk inquiries during sales campaigns or festivals.
o Explain discount codes, limited offers, or new collections correctly.
Job Other Benifits:
- Performance bonus,Provident fund
- Festival Bonus: 2
Salary will be increased after the learning period based on performance.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
