Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Bangladesh Foundry & Engineering Works Ltd.
Vacancy: 10
Age: 23 to 35 years
Job Location: Dhaka
Salary: Tk. 15500 - 18500 (Monthly)
Experience:
- 1 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms, Consulting Firms, Architecture Firm, Interior Design, HVAC System
Published: 2024-12-03
Application Deadline: 2025-01-01
Education:
- HSC
Requirements:
- 1 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms, Consulting Firms, Architecture Firm, Interior Design, HVAC System
Skills Required: B2B Call Center,Computer skill,Customer Service
Additional Requirements:
- Age 23 to 35 years
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Responsibilities & Context:
Duty will be as a roster -3 Shift per day, 6 days in a week
Job Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
