Call Center Agent- Customer Service (Outbound)
Job Description
Title: Call Center Agent- Customer Service (Outbound)
Company Name: Intellier Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Tk. 10000 - 12000 (Monthly)
Experience:
Published: 2025-09-23
Application Deadline: 2025-09-28
Education:
- Higher Secondary
Requirements:
Skills Required: Bangla and English Speaking Skill,Call Center,Communication,Customer Service
Additional Requirements:
Responsibilities & Context:
Position Overview
The Call Center Representative will be the first point of contact for adult consumers and retailers. The role involves handling outbound calls, providing accurate information about products, managing inquiries, and ensuring high levels of customer satisfaction in line with the company’s standards and compliance policies.
Key Responsibilities
Handle outbound calls professionally to address queries from retailers, distributors, and adult consumers.
Provide accurate product information, pricing, promotions, and order status updates.
Manage complaints, feedback, and escalations in accordance with company procedures.
Record all interactions in the CRM system with accuracy and attention to detail.
Support sales and trade marketing initiatives by informing customers about new products, offers, or campaigns.
Achieve daily/weekly call volume targets and customer satisfaction KPIs.
Collaborate with internal teams (sales, logistics, and marketing) to ensure smooth service delivery.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.71% |
| Southeast University | 1.67% |
| European University of Bangladesh | 1.43% |
| Sonargaon University | 1.43% |
| Dhaka city college | 1.19% |
| govt. titumir college | 0.95% |
| Eastern University | 0.95% |
| Government Bangla college | 0.71% |
| Bangladesh Open University | 0.71% |
| Tejgaon College | 0.71% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 77.38% |
| 31-35 | 7.86% |
| 36-40 | 2.14% |
| 40+ | 1.19% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 97.62% |
| 20K-30K | 2.14% |
| 30K-40K | 0.24% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 57.14% |
| 0.1 - 1 years | 12.14% |
| 1.1 - 3 years | 17.62% |
| 3.1 - 5 years | 6.43% |
| 5+ years | 6.67% |
