Business Support Officer

Job Description

Title: Business Support Officer

Company Name: Cityplus Network Ltd

Vacancy: --

Age: Na

Job Location: United Kingdom

Salary: Negotiable

Experience:

• At least 1 year

• Bachelor of Commerce (BCom)

• At least 1 year

Job Purpose

The Business Support Officer will play a pivotal role in ensuring the efficient and effective operation of the organisation’s business support functions. The role is responsible for overseeing day-to-day operational activities, managing support staff, and delivering high-quality services to internal and external stakeholders. The postholder will also contribute to the financial, compliance, and risk management frameworks that underpin the company’s success.

Key Responsibilities

1. Operational Management

• Ensure the smooth daily operation of office functions, including administrative processes and facilities management.

• Develop and implement procedures to optimise efficiency across business operations.

2. Team Leadership

• Manage, supervise, and support a team of administrative and support staff.

• Allocate work, set priorities, and monitor performance.

• Organise and deliver training to build team capacity and capability.

3. Performance & Improvement

• Analyse performance metrics and operational data to identify trends, risks, and areas for improvement.

• Develop and implement solutions to improve efficiency, service quality, and customer satisfaction.

4. Financial & Asset Management

• Support financial processes including budgeting, procurement, and payroll administration.

• Oversee the management of company assets and maintain accurate inventory records.

5. Customer & Client Relations

• Maintain and enhance relationships with internal teams, external service providers, and, where applicable, clients.

• Act as a key point of contact to ensure expectations are met and services continually improved.

6. Reporting & Analytics

• Prepare regular and ad-hoc reports for senior management and stakeholders.

• Provide analytical insights and recommendations to support strategic decision-making.

7. Compliance & Risk Management

• Ensure all operations comply with company policies, industry regulations, and legal requirements.

• Support the development and implementation of risk management strategies.

Qualifications, Skills & Experience

Essential

• Bachelor’s degree in Business Administration, Finance, Management, or a related discipline (or equivalent professional experience).

• Proven experience in a business support, operations, or administrative management role, ideally within the financial services sector.

• Strong leadership and team management skills.

• Excellent organisational, analytical, and problem-solving abilities.

• Proficiency in using MS Office applications and business information systems.

• Must be able to understand and speak Hindi or Bangla language as applicant need to deal with Asian clients

Desirable

• Experience working within a  financial institution.

• Professional certifications in business or financial management

Experience in process improvement methodologies