Business Information Officer

Job Description

Title: Business Information Officer

Company Name: Young Consultants (YC)

Vacancy: 1

Age: 25 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years

• Bachelor of Business Administration (BBA) in Public Administration
• Bachelor of Business Administration (BBA) in Public Relations

• Bachelor’s degree in Business Administration, Public Relations, or a related field.

• 2 to 5 years

• Age 25 to 30 years
• Only Female

Experience & Skills:

• Minimum 2 years of experience in administrative support, customer service, front-desk operations, or document management.
• Prior experience working with, national, international chambers of commerce, development partners, or reputed originations.
• Excellent proficiency in both written and spoken English and Bangla.
• Advanced proficiency in MS Office (especially Word, Excel, and PowerPoint) and data visualization tools.
• Proven ability to work under pressure and meet tight deadlines.

Key Competencies:

• Strong process orientation with meticulous attention to detail and strict adherence to SOPs.
• Excellent professionalism, hospitality, and verbal communication skills for interacting with diverse visitors.
• Strong collaborative mindset and comfort working under the direction of the Employer, BEZA officials, and the JICA Project Team Leader.

About Young Consultants (YC): Young Consultants (YC) is a leading management-consulting firm with a strong record of accomplishment of successfully delivering over 300 consulting projects in Bangladesh and internationally. We specialize in providing high quality, data-driven solutions that empower organizations and drive sustainable growth. Our core areas of expertise include feasibility studies, investment promotion, economic research, institutional capacity building, trade and export development, and project management support. YC has successful track record of pioneering the advisory service for economic zone development in Bangladesh and accomplished an outstanding achievement from A to Z services to the Local and Foreign Investors.

Job Context: We are seeking a dynamic and experienced Business Information Officer to join our Investment Promotion Team under the Invest Bangla initiative. The candidate will play an important role in facilitating foreign and domestic investment by delivering accurate business information, sector-specific insights, industrial infrastructure, business regulations and one-stop services to the investors.

Key Responsibilities:

To handle all related application documents or concerned letters from visitors or other assigned persons:

• To hand over application documents and related letters to each section after receiving them.
• To make quick response about how to use online application service.
• To take record of submitted information upon the time each section decides to receive application after check.
• To communicate with an applicant the result by phone or email after consideration of submitted application by each section.

To deal with visitors’ questions and complaints:

• To quickly answer up to the matter covered by Standard Operating Procedure (SOP).
• To introduce to the appropriate section in case that more technical and individual question and complaint is asked.
• To take record of the brief information about questions and complaints.

To handle appointment visitors:

• To ask appointment guests to fill in reception Card/Sheet such as Visit Day, Company Name, Guest Name, Number of Visitor, etc.
• To inform the appropriate person and meeting room to visitors and escort visitors if necessary.

To answer phone:

• To answer the phone call first and transferring to each appropriate section.
• To answer the initial response in the case of the question covered by SOP.
• To set appointment date and time with visitors and section when required.
• To act upon instructions made by the Team Leader of JICA Project Team.

Competitive salary: (Five digits Negotiable) Other benefits as per company policy