Branch Technical Operations Manager

Job Description

Title: Branch Technical Operations Manager

Company Name: Bio-Xin Cosmeceuticals

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product

• PhD/Master's/ Bachelor's degree in Biomedical Engineering, Medical Technology, Pharmacy, Applied Chemistry, Applied Physics, Biochemistry, Biotechnology, Life Sciences any related field.
• Professional training or certification in aesthetic devices, laser technology, medical aesthetics or cosmetology is strongly preferred.
• Candidates with a medical qualification and strong aesthetic-device operations experience may receive preference, subject to role requirements.

• 5 to 8 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product

Experience Requirements

• Minimum 5-8 years of relevant professional experience.

• At least 3 years of hands-on experience with aesthetic devices, technical training, clinical operations or multi-branch treatment operations.

• Experience in an aesthetic clinic, dermatology centre, medical spa, cosmeceutical company, device supplier or healthcare organization is strongly preferred.

• Proven experience training Doctors, Skin Therapists, aestheticians or other clinical/service professionals.

• Multi-branch audit, quality assurance or technical operations experience will be an advantage.

Required Technical Knowledge

• The candidate should demonstrate strong knowledge across several of the following areas:

• Laser and light-based aesthetic devices, including hair-removal technologies and IPL-related systems

• Carbon laser procedures

• Radiofrequency, ultrasound-based devices and HIFU technology

• Microneedling and electroporation systems

• Hydrafacial and hydrodermabrasion systems

• LED and photobiomodulation devices

• Cryolipolysis and body-contouring systems

• Skin-analysis technologies

• Infection prevention and equipment disinfection

• Device calibration, preventive maintenance and technical troubleshooting

• Treatment parameters, adverse-reaction response and technical documentation

• Cosmeceutical ingredients and treatment-compatible homecare

Required Competencies

• Strong aesthetic-device knowledge and practical application skills

• Ability to train Doctors and Skin Therapists at the appropriate professional level

• Strong understanding of treatment safety, contraindications and escalation

• Knowledge of cosmeceutical active ingredients and skincare routines

• Technical troubleshooting and root-cause analysis skills

• SOP, checklist and training-content development capability

• Strong auditing, documentation and report-writing skills

• Leadership and cross-functional coordination capability

• Excellent communication in Bangla and English

• Proficiency in Microsoft PowerPoint, Word and Excel

• Willingness to travel frequently across Bangladesh

Bio-Xin Cosmeceuticals

Bio-Xin Cosmeceuticals is a leading provider of advanced skincare solutions, combining cutting-edge science with the finest natural ingredients. Our mission is to enhance beauty and wellness through innovative products and exceptional customer service. We are committed to making a positive impact on our customers' lives and the community.

Job Purpose

The Branch Technical Operations Manager will ensure the safe, standardized and effective operation of aesthetic devices, treatment protocols and technical service delivery across all Bio-Xin branches. The position will provide technical training and practical competency development for Skin Therapists and Doctors on aesthetic-device applications, treatment workflows, device safety, troubleshooting and cosmeceutical product integration.

This is a hands-on, branch-focused role that combines aesthetic-device expertise, clinical training, treatment quality assurance, technical compliance and operational coordination.

Key Responsibilities

1. Aesthetic Device Management

• Device expertise: Maintain comprehensive knowledge of all aesthetic devices used across Bio-Xin branches, including operating principles, indications, contraindications, parameters, consumables and safety requirements.
• Safe operations: Ensure devices are installed, operated, cleaned, stored and maintained according to manufacturer instructions and Bio-Xin SOPs.
• Standardization: Develop device-operation guidelines, safety checklists and treatment-room protocols.
• Asset performance: Monitor device condition, utilization, calibration, preventive maintenance and breakdown history.
• Technical coordination: Work with suppliers, engineers and branch teams on installation, servicing, calibration and repair, and immediately remove unsafe or defective equipment from service.

2. Training of Skin Therapists

• Structured training: Conduct theoretical and hands-on training on approved aesthetic treatments.
• Practical competency: Train therapists on device preparation, room setup, client preparation, parameter selection within approved protocols, handpiece techniques, infection prevention, post-treatment care and emergency response.
• Assessment: Use demonstrations, simulations, supervised practice and competency assessment to confirm safe application.
• Continuous improvement: Provide refresher and corrective training based on branch observations, incidents, complaints and performance gaps.
• Scope control: Ensure therapists do not perform procedures beyond their authorized scope or demonstrated competency.

3. Technical Training Support for Doctors

• Clinical application: Train and support Doctors on technical operation and clinical application of aesthetic devices within their professional scope.
• Technical science: Explain device mechanisms, treatment modes, parameter logic, indications, contraindications, expected outcomes and potential adverse effects.
• Protocol support: Help standardize device-based treatment protocols while preserving independent clinical judgment.
• Advanced learning: Coordinate specialist training with device manufacturers, medical experts and suppliers when required.
• Clinical authority: Ensure diagnosis, patient selection, medical clearance, treatment authorization and medical decisions remain the responsibility of qualified Doctors.

4. Treatment Protocol Standardization

• Protocol development: Create, implement and regularly update standardized protocols for aesthetic treatments offered by Bio-Xin.
• End-to-end workflow: Define approved processes for consultation, skin assessment, informed consent, preparation, device application, monitoring, post-treatment care and follow-up.
• Escalation: Establish clear criteria for adverse reactions, unexpected outcomes, equipment malfunction and medical emergencies.
• Authorization: Ensure treatments are performed only by appropriately trained and authorized team members.
• Document control: Maintain version control for technical SOPs, protocols, checklists and learning materials.

5. Cosmeceutical Product Knowledge

• Product science: Maintain strong knowledge of Bio-Xin and Bio Care cosmeceutical products, including active ingredients, benefits, indications, usage, precautions and treatment compatibility.
• Team development: Train Doctors, Skin Therapists and relevant branch employees on appropriate pre-and post-treatment product selection.
• Homecare integration: Develop treatment-specific homecare guidance without unsupported or misleading claims.
• Safe use: Guide teams on layering, frequency, irritation risks, contraindications and the appropriate reintroduction of active ingredients after procedures.
• Personalization: Ensure product recommendations align with the customer's skin condition, treatment plan and professional guidance.

6. Branch Technical Audits

• Audit program: Conduct regular technical audits across Bio-Xin branches.
• Live observation: Observe treatment practices and identify gaps in device handling, hygiene, documentation, safety and protocol adherence.
• Records review: Examine treatment rooms, device logs, maintenance records, consumables, consent forms and incident reports.
• Corrective action: Prepare findings, corrective action plans and follow-up reports.
• Risk escalation: Immediately escalate high-risk practices, repeated non-compliance or unsafe device use to senior management.

7. Competency Assessment and Certification

• Standards: Develop competency requirements for each device and treatment.
• Evaluation: Assess Doctors and Skin Therapists through written tests, demonstrations, case discussions and supervised practical evaluations.
• Authorization matrix: Maintain a current record of employees trained, assessed and approved to use each device.
• Certification decisions: Recommend certification, recertification, retraining or temporary suspension of authorization based on assessment results.
• New joiners: Ensure required training and assessment are completed before independent treatment delivery.

8. Treatment Quality and Customer Safety

• Performance monitoring: Track treatment quality, customer feedback, complaints, adverse reactions, repeat-treatment outcomes and technical incidents.
• Investigation: Investigate device- or procedure-related concerns with Doctors, Branch Managers and Operations.
• CAPA: Conduct root-cause analysis and recommend corrective and preventive actions.
• Responsible communication: Promote realistic treatment expectations without guarantees or exaggerated claims.
• Consistency: Support branches in maintaining uniform treatment quality and customer experience.

9. Technical Documentation

• Develop, implement and maintain the following controlled documents and records:
• Device operation SOPs and treatment protocols
• Pre-use and post-use checklists
• Daily device logbooks and treatment parameter records
• Preventive maintenance, calibration, breakdown and repair registers
• Incident and adverse-event forms
• Training attendance and competency assessment records
• Staff authorization matrices
• Product-treatment compatibility guides

10. Cross-Functional Coordination

• Collaboration: Work closely with Doctors, Skin Therapists, Branch Managers, Operations, Quality Assurance, Procurement, Engineering, HR and Training teams.
• Procurement support: Provide technical input when evaluating and purchasing new aesthetic devices.
• Launch readiness: Participate in device trials, supplier demonstrations and new-treatment launch planning.
• New branches: Coordinate device installation, technical setup, SOP implementation and team training for branch openings.
• Management advice: Report technical risks, utilization, treatment quality and branch readiness to management.

Key Performance Indicators

• Completion and certification rate for authorized device users
• Practical competency assessment pass rate
• Branch compliance with approved treatment protocols
• Reduction in device-related errors, technical incidents and repeated complaints
• Preventive maintenance and calibration compliance
• Reduction in avoidable device downtime
• Timely closure of technical audit findings
• Completeness and accuracy of treatment documentation
• Improvement in customer-safety and treatment-quality scores
• Technical readiness and training completion for new branches
• Accuracy and effectiveness of product-treatment integration

Authority and Scope Limitations

• Safety authority: The Branch Technical Operations Manager may stop the use of any device that appears unsafe, defective, improperly maintained or operated by an unauthorized individual.
• Clinical boundary: This role must not independently diagnose medical conditions, prescribe medication or override a Doctor's clinical decision unless the job holder is legally qualified and formally authorized. Patient selection, medical clearance, diagnosis and clinical treatment decisions must remain under qualified medical supervision.

Preferred Candidate Profiles

• Bio-Xin is seeking a technically strong and highly practical professional who can confidently move between the training room, treatment room and branch floor. The ideal candidate will understand how aesthetic devices work and convert technical knowledge into safe, consistent and customer-centred treatment practices across the organization.

Compensation & other benefits as per company