Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s): Group of Companies, Automobile
Education
Bachelor’s degree in Mechanical Engineering or Automobile.
Ability to prepare Job Cards and explain technical issues clearly to customers.
Requirements
- 3 to 5 years
- The applicants should have experience in the following business area(s): Group of Companies, Automobile
Skills Required
Additional Requirements
Mandatory computer operating knowledge such in Microsoft office (i.e - Excel).
Responsibilities & Context
ACI Motors has recently launched its Passenger Car Business (GWM) and requires dedicated service advisory support to ensure efficient after-sales service operations. Therefore, a Sr./Service Advisor is required to assess customer service requirements, coordinate vehicle inspection and repair activities, provide accurate service estimates, monitor job progress, ensure timely vehicle delivery, and enhance customer satisfaction through effective communication and quality service.
Major responsibilities are:
Receive vehicles and record customer concerns accurately.
Review service history and identify scheduled maintenance needs.
Prepare job cards, estimates and expected delivery times.
Obtain customer approval before additional chargeable work.
Coordinate repair requirements with the job controller.
Update customers on repair progress, costs and delays.
Explain inspection findings and recommended service work.
Check completed work and billing details before delivery.
Explain completed repairs and maintenance advice at handover.
Follow up customers and support complaint resolution.
Job Other Benifits
- T/A,Provident fund,Medical allowance,Mobile bill,Performance bonus,Insurance,Profit share,Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2