BP Support Representative

Job Description

Title: BP Support Representative

Company Name: PalmPay Limited

Vacancy: 1

Age: 23 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup, Mobile Industry

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup, Mobile Industry

• Age 23 to 40 years
• Only Male

• Excellent follow-up, coordination, and problem-solving skills.

• An MIS background and relevant industry experience will be preferred.

• Flexible to work in roster-based shifts, including day and night shifts, as required.

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks and perform effectively under pressure.

• Strong attention to detail and excellent documentation skills.

• Proficiency in using email, WhatsApp, and other communication tools.

• Ability to maintain professionalism and confidentiality while handling sensitive information.

Company Overview:

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview:

The BP Support Representative is responsible for providing operational, technical, and administrative support to Brand Promoters (BPs) and Sales Officers (SOs). The role focuses on resolving BP-related issues, supporting onboarding and retention activities, managing service requests, coordinating with internal stakeholders, and ensuring timely communication and issue resolution to support smooth business operations.

Key Responsibilities

• Provide day-to-day operational support to Brand Promoters (BPs) and Sales Officers (SOs) to ensure smooth business operations.

• Receive, review, and resolve BP-related queries, complaints, and service requests in a timely and professional manner.

• Support agent onboarding, activation, and retention activities while ensuring compliance with company processes and requirements.

• Coordinate with relevant teams regarding incentive programs, settlements, and operational issues affecting BPs and SOs.

• Monitor and support risk management activities related to Brand Promoters and escalate potential concerns when necessary.

• Maintain accurate records, follow-up trackers, and daily/weekly operational reports.

• Ensure timely communication and effective issue resolution through collaboration with internal departments and stakeholders.

• Mobile bill,Medical allowance
• Festival Bonus: 2