Job Description
Title: Asst. Manager, Sea Pearl Cruise
Company Name: Sea Pearl Beach Resort & Spa Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Hospitality Management
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Communication, Customer Service, Leadership, Management
∎ The applicants should have experience in the following business area(s):
Tour Operator
Job Responsibilities:
∎ Ensure that the cruise ship operates efficiently and in compliance with all safety and industry regulations.
∎ Collaborate closely with the operations team to gain insights into cruise operation-related costs, ensuring accurate pricing and cost-effectiveness in travel packages.
∎ Actively promote and sell Sundarbans travel packages to the potential clients / guest through various sales platforms.
∎ Demonstrate the ability to grasp quickly and utilize the online booking portal for efficient booking and reservation management.
∎ Client Relationship Management Cultivate and maintain strong, long-lasting relationships with clients to ensure constant business and positive referrals.
∎ Maintain the highest standards of customer service and guest satisfaction throughout the cruise.
∎ Industry Awareness Stay up-to-date with industry trends, market dynamics, and competitor offerings to adapt and enhance our packages accordingly.
∎ Prepare comprehensive quotations and proposals for clients, ensuring all inclusions and exclusions are clearly outlined.
∎ Customization tailor travel packages to meet individual client needs and preferences, providing personalized experiences.
∎ Pricing and Negotiation offer competitive pricing to clients and engage in effective negotiation to secure bookings and favorable terms.
∎ Itinerary Planning: Collaborate with clients to plan detailed itineraries that cater to their interests and requirements.
∎ Sundarbans Expertise Develop and maintain an in-depth knowledge of the Sundarbans region, including its unique attractions, wildlife, and cultural aspects.
∎ Administrative tasks related to bookings, sales records, and any other operational responsibilities.
∎ Client Feedback Actively collect and utilize client feedback to continually improve the quality of services and travel experiences.
∎ Sales Records Maintain accurate sales records and prepare reports using Microsoft Excel to track performance and analyze sales data.
∎ Reporting Submit sales reports on a fortnightly and monthly basis to provide insights and track progress.
∎ Collaborate with the accounts department to ensure accurate financial transactions and records related to travel sales.
∎ Marketing Collaboration Work closely with the marketing team to develop and promote special promotions and marketing initiatives for Sundarbans travel packages.
∎ Compliance Ensure strict adherence to company policies and regulations to maintain the highest standards of professionalism and integrity.
∎ Feedback Loop Provide feedback and suggestions to enhance the quality and appeal of Sundarbans travel packages, contributing to product development.
∎ Customer Satisfaction Prioritize customer satisfaction and deliver a seamless and memorable travel experience for clients.
∎ Address any guest concerns or issues promptly and professionally.
∎ Develop and manage the cruise's budget, cost management and financial efficiency.
∎ Monitor revenue and expenses, and implement strategies to maximize profitability.
∎ Respond effectively to emergencies and ensure the safety of all onboard.
∎ Manage logistics and supplies to meet the cruise's operational needs.
∎ Stay up-to-date with maritime regulations, industry standards, and environmental requirements.
∎ Ensure the cruise ship complies with all relevant laws and regulations.
Additional Requirements:
∎ Age 30 to 40 years
∎ Only males are allowed to apply
∎ Proven experience in a managerial role within the cruise industry or a similar field.
∎ Strong leadership and management skills.
∎ Exceptional interpersonal and communication skills.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Nov 2023
Company Information:
∎ 11 Nov 2023
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Address : Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Business : Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Category: Hospitality/ Travel/ Tourism
: Selected Candidate responsibilities are essential for a successful career in selling Sundarbans travel packages, focusing on delivering value, building strong relationships, and staying informed about industry developments.
