Associate- Service Quality Department
Job Description
Title: Associate- Service Quality Department
Company Name: Mutual Trust Bank PLC
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: --
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Banks
Published: 2025-09-09
Application Deadline: 2025-09-21
Education:
- Bachelor degree in any discipline
- Master of Business Administration (MBA)
Bachelor’s degree (any discipline) or Master’s/MBA from a reputed university.
No third division/class at any stage of academic career.
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Banks
Skills Required:
Additional Requirements:
Excellent communication, negotiation, presentation, and time management skills.
Strong analytical, critical thinking, and problem-solving abilities.
Organizational skills with the ability to work under pressure.
Proficiency in MS Office (Word, Excel, PowerPoint) and analytical tools/software.
Responsibilities & Context:
Job Context
The role focuses on enhancing customer experience through effective complaint management, quality assurance, and service development initiatives across the Bank.
Responsibilities
Ensure end-to-end complaint resolution with complete customer satisfaction.
Manage queries and feedback smoothly and efficiently.
Submit timely and error-free reports to regulatory authorities and management.
Analyze root causes from complaints, service reviews, and audits; recommend solutions.
Conduct service audits (mystery shopping, CC audits) and customer satisfaction (CSAT) surveys.
Support e-quiz programs, workshops, CSW, CAP, and other engagement events.
Monitor Service Ambassadors (SAs) and prepare reports, memos, presentations, and meeting minutes.
Perform other responsibilities assigned by Department Head/Management.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 14.98% |
| University of Dhaka | 5.12% |
| Jagannath University | 3.11% |
| Jahangirnagar University | 1.92% |
| University of Chittagong | 1.76% |
| University of Rajshahi | 1.26% |
| Daffodil International University (DIU) | 1.24% |
| Southeast University | 1.17% |
| North South University | 1.12% |
| Dhaka College | 0.97% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 54.13% |
| 31-35 | 34.08% |
| 36-40 | 8.87% |
| 40+ | 2.54% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 4.89% |
| 20K-30K | 33.47% |
| 30K-40K | 26.90% |
| 40K-50K | 14.47% |
| 50K+ | 20.27% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 14.88% |
| 0.1 - 1 years | 9.42% |
| 1.1 - 3 years | 25.86% |
| 3.1 - 5 years | 18.74% |
| 5+ years | 31.10% |
