Associate Officer - ICT
Job Description
Title: Associate Officer - ICT
Company Name: ActionAid Bangladesh
Vacancy: 1
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ A diploma in Computer Science & Engineering/Computer Science or B.Sc. in Computer Science & Engineering will be preferred.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Technical Support:
∎ Ensure the smooth running of all IT systems, including anti-virus software, and multifunction printer services. and ensure the security of data from internal and external unauthorized access.
∎ Maintain and troubleshoot all network and computer-related issues.
∎ Knowledge in Network & Hardware troubleshooting and Able to provide all kinds of Technical support.
∎ Knowledge of Installation of Operating systems. • Conduct electrical safety checks on computer equipment • Monitor performance and manage parameters to provide fast responses to front-end users.
∎ Provide technical support for both hardware and software issues of our users.
∎ Network troubleshooting, network maintenance, and network cabling.
∎ Integrate and configure computer networking for best performance.
∎ Assist to implement LAN/WAN/Internet/Intranet connectivity for remote locations and design systems for those locations to maintain the entire internet/intranet from a central point.
∎ Knowledge in Office365 (MS Outlook, Skype for business, MS-Teams, OneDrive, Yammer).
∎ Assists staff with the installation, configuration, and ongoing usability of Desktop and Laptops Computers, peripheral equipment and software within established standards and guidelines.
∎ Troubleshoot and repair of hardware, operating systems, and applications.
∎ Works with IT vendor support contacts to resolve technical problems with Desktop Computing and Laptops Computing equipment and software.
∎ Interact with numerous computer platforms in a multi-layered client-server environment.
∎ Ensure Desktops and laptop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
∎ Trains and orients staff on the day-to-day use of hardware and software.
∎ Works with procurement team to purchase hardware and software for new staff.
∎ Assesses functional needs to determine specifications for purchases.
∎ Orders and receive computer/IT Accessories supplies.
∎ Maintaining LAN/WAN records and, as appropriate cable.
∎ Maintain IT asset register. • Provide overall administrative support.
∎ User Support (Office and Camp);
∎ Provide client support and technical issue resolution via E-Mail, phone, and other electronic mediums
∎ Configure software to connect with AAB online application servers.
∎ Provide training to staff in the use of systems and applications related to the Internet and AAB IT resources.
∎ Obtain a general understanding of OS and application operations related to the company's offered services.
∎ Identify and correct or advise on operational issues in client computer systems.
∎ Perform the creation of new accounts using company software tools.
∎ Individual User restriction on Software installation.
∎ Individual User configuration licensed Windows 10 & Office 365 as per AAI (ActionAid International) guidelines.
∎ install and support all ICT hardware and software.
∎ Work with HR (Human Resources) and Print Staff ID cards as per requirement in AAB ID card format
∎ Network Support:
∎ Network Management and Monitoring and expansion.
∎ Understanding of SPAM e-mail control within users.
∎ Ensure effective uses of IT resources within AAB users.
∎ Ensure that all users are connected through AD and Action Aid "prescribed" Domain.
∎ Ensure internet connectivity for all users through LAN/Wireless cabling.
∎ Ensure user's data backup in the cloud and restore data without any damage of data.
∎ Network troubleshooting, network maintenance, and network cabling.
∎ Integrate and configure computer networking for best performance.
∎ Assist to implement LAN/WAN/Internet/Intranet connectivity for remote locations and design systems for those locations to maintain the entire internet/intranet from a central point
∎ Communication:
∎ Contact vendors for market status and collect quotations for procurement of IT equipment.
∎ Works with IT vendor support contacts to resolve technical problems with Desktop Computing and Laptops Computing equipment and software.
∎ Assesses functional needs to determine specifications for purchases and works with the procurement team to purchase hardware and software for new staff.
∎ Prepare bill voucher as finance requirement
Additional Requirements:
∎ 2 years of experience in the area of Network Engineer/ Desktop Support Engineer.
∎ IT Support Computer Hardware & Software installation, configuration, and troubleshooting skills are mandatory.
∎ Operating System (Windows): Windows 10, 11, Windows 2003, Windows 2008, 2012, Active Directory.
∎ Application: Microsoft Office 365, Microsoft One Drive, and Microsoft Teams knowledge will be added advantages.
∎ CCTV / IP camera installation knowledge and troubleshooting experience.
∎ Wireless Networking / Wireless Access Point/ Wireless Router installation, troubleshooting, problem-solving knowledge
∎ Designing and implementing Networks (LAN, MAN, WAN, VPN) Using the windows platform.
∎ Active Directory services. ? Dynamic Host Configuration Protocol (DHCP) server.
∎ Domain Name System (DNS).
∎ MikroTik Device Knowledge will be added advantage.
∎ Cloud Computing Knowledge will be an added advantage.
Salary:
∎ Competitive salary will be offered with other admissible benefits.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2022
Company Information:
∎ 11 Sep 2022
∎ ActionAid Bangladesh
∎ Business : ActionAid is an international anti-poverty agency working in over 40 countries, taking sides with poor people to end poverty and injustice together.
Category: IT/Telecommunication
