Associate Officer, Front Desk, BRAC Learning Center

Job Description

Title: Associate Officer, Front Desk, BRAC Learning Center

Company Name: BRAC

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor in any discipline from any recognized university.

Job Context:
∎ JOB PURPOSE: This position is responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme`s goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

Job Responsibilities:
∎ Serve visitors by greeting, welcoming, and directing them appropriately
∎ Receive and deliver all incoming and outgoing mail and packages
∎ Informs visitors by answering or referring inquiries.
∎ Notify respective personnel of visitor's arrival information
∎ Informs visitors by answering or referring inquiries.
∎ Keep records of visitor and guest information in software & update accordingly
∎ Maintain close coordination with security personnel and the telecommunications system.
∎ Schedule meetings, and coordinate office activities.
∎ Assist the guest and participant in filling up the registration card for their reservation.
∎ Assign room and room keys to the guest.
∎ Understand the importance of guests & provide all possible supports to the guests
∎ Keep updated information on events being organized at the BRAC Learning Centre
∎ Input feedback of participants and guests to the system and maintain the records
∎ Support the guest and participant to fill-up the registration card for their reservation.

Additional Requirements:
∎ Interpersonal and Written communication.
∎ Respect people's sentiment
∎ Communication skills in Bengali & English
∎ Knowledge of Customer Service Management
∎ Basic knowledge of hospitality management
∎ Basic computer knowledge
∎ Stress Management and team work
∎ Guest Service Management
∎ Ability to work under pressure
∎ Training/ Certification on Front desk Management/ Customer service will get preference

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Maternity/ Paternity Leave and others as per policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Dec 2023

Company Information:
∎ 13 Dec 2023
∎ BRAC

Category: Receptionist/PS

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