Associate Manager (E-commerce & Digital Payments)
Job Description
Title: Associate Manager (E-commerce & Digital Payments)
Company Name: Mutual Trust Bank PLC
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Tk. 60000 - 120000 (Monthly)
Experience:
- At least 5 years
- The applicants should have experience in the following business area(s): Banks
Published: 2025-09-14
Application Deadline: 2025-09-30
Education:
- Bachelor/Honors
- Masters
Bachelor’s/Master’s degree in Business, Finance, IT, or related field.
Minimum 5 years of experience in digital payments, fraud risk management, or dispute handling within banking/fintech.
Requirements:
- At least 5 years
- The applicants should have experience in the following business area(s): Banks
Skills Required:
Additional Requirements:
Strong knowledge of payment schemes, settlement systems, and compliance requirements.
Proven expertise in chargeback/dispute handling and fraud risk mitigation.
Excellent analytical, communication, and stakeholder management skills.
Ability to lead cross-functional teams and drive process improvements.
Responsibilities & Context:
Lead and oversee digital payment-related operations, ensuring efficiency, security, and scalability across platforms.
Manage merchant onboarding processes and maintain close collaboration with aggregators, fintech partners, and stakeholders.
Conduct merchant visits and continuous monitoring to strengthen relationships and ensure service excellence.
Develop innovative ideas, frameworks, and service-level documentation for system and process improvements.
Act as the primary escalation point for dispute management, with proven expertise in handling critical chargebacks and complex dispute cases.
Ensure full compliance with scheme rules, regulations, and internal policies, particularly for Card-Not-Present (CNP) transactions.
Monitor and analyze transaction flows to detect and prevent fraudulent activities.
Prepare and present reports, documentation, and insights for senior management and regulators.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 13.37% |
| University of Dhaka | 5.89% |
| Jahangirnagar University | 2.82% |
| Jagannath University | 2.49% |
| University of Chittagong | 2.41% |
| University of Rajshahi | 1.87% |
| North South University | 1.58% |
| Southeast University | 1.54% |
| Daffodil International University (DIU) | 1.37% |
| East West University | 1.37% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 40.93% |
| 31-35 | 35.16% |
| 36-40 | 15.36% |
| 40+ | 8.22% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 2.20% |
| 20K-30K | 6.43% |
| 30K-40K | 5.89% |
| 40K-50K | 7.68% |
| 50K+ | 77.79% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 13.28% |
| 0.1 - 1 years | 4.52% |
| 1.1 - 3 years | 15.03% |
| 3.1 - 5 years | 15.36% |
| 5+ years | 51.81% |
