Associate (Air Lounge)
Job Description
Title: Associate (Air Lounge)
Company Name: Mutual Trust Bank PLC
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Banks
Published: 2025-10-30
Application Deadline: 2025-11-02
Education:
- Bachelor/Honors
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Banks
Skills Required: Customer Service
Additional Requirements:
Both male and female candidates are encouraged to apply.
Applicants should demonstrate strong interpersonal and communication skills in both English and Bangla, along with good listening and negotiation abilities.
A clear and simple communication style is essential for explaining complex information effectively.
Proficiency in MS Word, Excel, and PowerPoint is required.
Candidates must be honest, trustworthy, and possess sound financial and industry knowledge to provide reliable client advice.
A genuine interest in building customer relationships is expected.
Ability to meet targets and work effectively under pressure.
Willingness to work in rotating shifts based on business needs.
Responsibilities & Context:
Proactively engage with individual customers to promote the lounge service, foreign exchange facility, and a broad range of banking products. Build meaningful relationships to ensure consistent service excellence and long-term satisfaction. Maintain a clear understanding of customer needs to offer personalized solutions, while keeping them informed about travel endorsements and foreign exchange quotas. Highlight key benefits of available services and identify relevant cross-selling opportunities across deposits, loans, and credit cards.
At the Airport Lounge:
- Deliver personalized service to high net worth and traveling customers
- Greet guests warmly to create a welcoming and premium experience
- Assist with banking queries and provide on-the-spot support
- Enhance the bank’s brand through professional and attentive service
- Identify and pursue cross-selling opportunities for banking products.
At the Exchange Booth:
- Accurately process foreign currency exchanges with diligence
- Verify passport endorsements and monitor annual foreign exchange limits
- Ensure full compliance with Bangladesh Bank regulations
- Stay updated on all relevant foreign exchange policies and guidelines
- Contribute to booth profitability through efficient, customer-centric service
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 15.31% |
| University of Dhaka | 4.21% |
| Jagannath University | 2.61% |
| University of Chittagong | 1.85% |
| Jahangirnagar University | 1.79% |
| Dhaka College | 1.15% |
| Daffodil International University (DIU) | 1.06% |
| University of Rajshahi | 0.97% |
| East West University | 0.94% |
| North South University | 0.94% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 60.92% |
| 31-35 | 32.75% |
| 36-40 | 5.28% |
| 40+ | 0.85% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 5.03% |
| 20K-30K | 40.27% |
| 30K-40K | 32.05% |
| 40K-50K | 12.95% |
| 50K+ | 9.70% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 17.92% |
| 0.1 - 1 years | 10.58% |
| 1.1 - 3 years | 27.68% |
| 3.1 - 5 years | 19.04% |
| 5+ years | 24.77% |
