Assistant Project Officer- Help Desk (Humanitarian Crisis Response)

Job Description

Title: Assistant Project Officer- Help Desk (Humanitarian Crisis Response)

Company Name: Islamic Relief Bangladesh

Vacancy: 1

Location: Noakhali (Hatiya)

Salary: Tk. 72690 (Monthly)

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):NGO, Development Agency

Published: 24 Jun 2025

Education:
∎ Bachelor of Science (BSc) in Development Studies, Bachelor of Social Science (BSS), Bachelor of Arts (BA) in Economics, Bachelor/Honors in any discipline

Requirements:

Additional Requirements:
∎ Project Implementation Skill
∎ Social Mobilization Skill
∎ Facilitation Skill
∎ Coordination/Advocacy/Networking/Communication Skills
∎ Monitoring, Reporting & Documentation
∎ Financial Management
∎ Decision Making,
∎ conflict resolution
∎ Leadership
∎ Planning analytical and organizing skill,
∎ Ability to work under pressure and manage workload effectively.
∎ volunteer management
∎ willing to adapt to IRW’s norms and values
∎ Excellent Working knowledge of Reading / Writing/Speaking/Listening in English & Bengali and preferred to know the Chittagang local language
∎ Proven Expertise in Microsoft Word, Excel /PowerPoint/Basic Internet/ Database Management/Statistical Software,
∎ Experience in working with: Humanitarian Response, preferably General Food Assistance Program
∎ Intermediate (Practical application) Competency:

Responsibilities & Context:
∎ Receiving & recording complaints and feedback from the rightsholders/ FDMNs regarding their entitlements under GFA project.
∎ Maintaining CFM channel (Submission and response collection) in coordination with the donor- WFP.
∎ Ensure registering regular complaints and Feedback
∎ Assist beneficiaries in solving problems in the distribution center.
∎ Ensuring the entitlement to the complainants as per WFP response against the relevant complaint.
∎ Support finalizing the project participant by ensuring endorsement and validation from relevant authorities
∎ Daily CFM report submission to WFP and MEAL Officer
∎ Organize pre and post-distribution meetings with stakeholders.
∎ Organize pre- and post-distribution meetings with retailers, volunteers, & other stakeholders for the smooth operation of the FFM and e-voucher outlets.
∎ Data collection through online software like Kobo Toolbox, ODK for PDM and other studies in the project.
∎ Monthly reporting on the status of complaints and feedback, and response (from WFP).
∎ Monthly reporting on Dummy Card bills and retailer’s payments (for Fresh Food Market).
∎ Organise awareness sessions in connection with project objectives and goals
∎ Issue token after receiving complaints
∎ Dummy token issue and support to field staff for mobilization
∎ Support to outlet-level Crowd management
∎ Effective communication with Majhi, SMS and protection sector for appropriate ensure through CFRM at the FDMN community in Bhasanchar.
∎ Involve Majhi, SMS volunteers and government representatives in the implementation of the project.
∎ Liaison & Networking with different stakeholders for referral
∎ Collect data, analyze and prepare report
∎ Regular monitoring of the outlet and FFM activities and conduct onsite monitoring, exit monitoring, and food safety and quality monitoring.
∎ Monitor project activities and identify areas for improvement on CFRM from the field.
∎ Maintain the stock book, inventory and other essential registers properly and timely in an effective manner.
∎ Support in the procurement of materials like requisition, follow-up, etc.
∎ Willing and able to travel frequently for extended periods and to remote areas of the projects.
∎ Willing and able to travel frequently for extended Activities. periods and to remote areas of the projects and able to travel frequently for extended periods and to remote areas of the projects.
∎ Participate & involved with seasonal programs (Ramadan, Qurbani, Winterization, etc.) activities
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program's goals on safeguarding implementation and as well as Act as a key source of support, guidance, and expertise on safeguarding. for establishing a safe working environment
∎ Being a member of Islamic Relief as a child-friendly organization, it is the core responsibility and obligation of each staff member to understand and obey IR Child Protection & PSEA Policy and respond accordingly as and when required
∎ Perform any other duties assigned by the Supervisor.
∎ Ensure the CFRM for the project participant according to the IR Principle and guideline- 30%
∎ Receiving & recording complaints and feedback from the rightsholders/ FDMNs regarding their entitlements under GFA project.
∎ Maintaining CFM channel (Submission and response collection) in coordination with the donor- WFP.
∎ Ensure registering regular complaints and Feedback
∎ Assist beneficiaries in solving problems in the distribution center.
∎ Ensuring the entitlement to the complainants as per WFP response against the relevant complaint.
∎ Support finalizing the project participant by ensuring endorsement and validation from relevant authorities
∎ Daily CFM report submission to WFP and MEAL Officer
∎ Implementation Project interventions on CFRM- 20%
∎ Organize pre and post-distribution meetings with stakeholders.
∎ Organize pre- and post-distribution meetings with retailers, volunteers, & other stakeholders for the smooth operation of the FFM and e-voucher outlets.
∎ Data collection through online software like Kobo Toolbox, ODK for PDM and other studies in the project.
∎ Monthly reporting on the status of complaints and feedback, and response (from WFP).
∎ Monthly reporting on Dummy Card bills and retailer’s payments (for Fresh Food Market).
∎ Mobilize the FDMN community for receiving complaints and response - 20%
∎ Organise awareness sessions in connection with project objectives and goals
∎ Issue token after receiving complaints
∎ Dummy token issue and support to field staff for mobilization
∎ Support to outlet-level Crowd management
∎ Do effective and appropriate networking and coordination with different stakeholders to ensure CFRM-10%
∎ Effective communication with Majhi, SMS and protection sector for appropriate ensure through CFRM at the FDMN community in Bhasanchar.
∎ Involve Majhi, SMS volunteers and government representatives in the implementation of the project.
∎ Liaison & Networking with different stakeholders for referral
∎ linkage
∎ Monitoring & Evaluation -10%
∎ Collect data, analyze and prepare report
∎ Regular monitoring of the outlet and FFM activities and conduct onsite monitoring, exit monitoring, and food safety and quality monitoring.
∎ Monitor project activities and identify areas for improvement on CFRM from the field.
∎ Others-10%
∎ Maintain the stock book, inventory and other essential registers properly and timely in an effective manner.
∎ Support in the procurement of materials like requisition, follow-up, etc.
∎ Willing and able to travel frequently for extended periods and to remote areas of the projects.
∎ Willing and able to travel frequently for extended Activities. periods and to remote areas of the projects and able to travel frequently for extended periods and to remote areas of the projects.
∎ Participate & involved with seasonal programs (Ramadan, Qurbani, Winterization, etc.) activities
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program's goals on safeguarding implementation and as well as Act as a key source of support, guidance, and expertise on safeguarding. for establishing a safe working environment
∎ Being a member of Islamic Relief as a child-friendly organization, it is the core responsibility and obligation of each staff member to understand and obey IR Child Protection & PSEA Policy and respond accordingly as and when required
∎ Perform any other duties assigned by the Supervisor.

Skills & Expertise:

Compensation & Other Benefits:
∎ Consolidated Salary
∎ Mobile Bill, Tour Allowance, leave (Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity, and R&R),
∎ Other benefits will be provided as per the organizational HR Policy,
∎ Accommodation will be provided by Islamic Relief Bangladesh (only applicable for Bhasanchar).
∎ Consolidated Salary
∎ Mobile Bill, Tour Allowance, leave (Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity, and R&R),
∎ Other benefits will be provided as per the organizational HR Policy,
∎ Accommodation will be provided by Islamic Relief Bangladesh (only applicable for Bhasanchar).

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Noakhali (Hatiya)

Read Before Apply:

Female Candidates are highly encouraged to apply. However, Islamic Relief Bangladesh considers diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of gender, race, family or marital status, ethnicity, disability, class, caste, or religion.

Company Information:
∎ Islamic Relief Bangladesh
∎ Bangladesh Country Office: House # 10, Road # 10, Block-K, Baridhara, Dhaka-1212
∎ Islamic Relief Worldwide (IRW) - founded in 1984 and based in Birmingham, UK - is an independent humanitarian and development organization. It supports the world’s most vulnerable people in their fight against poverty & sufferings regardless of race, political affiliation, gender, or belief, and without expecting anything in return. It is a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.
IRW has a presence in 45 countries across the globe. Some funds of the organization come from individual donations and others from institutional donors such as the DFID, EU, SIDA, CIDA/IDRF, Forum Syd, WFP, UNDP, and ECHO.
Islamic Relief(IR) started working in Bangladesh in 1991 in order to help the distressed survivors of the devastating cyclone by providing emergency relief and supporting communities to rebuild in the wake of that cyclone. Initially, it focused on emergency relief & disaster preparedness activities. Later on, it expanded its programs on both humanitarian and development challenges. Now it works in an integrated manner combining emergency humanitarian assistance, short-term work opportunity, shelter support, awareness & training on different DRR, climate change, development, health & hygiene and social issues, cash grant, IGA means, health & nutrition, safe water & sanitation, education, advocacy and linkage with different service providers. As a registered charity, IR is open and transparent; it continually assesses its work and operational methods to improve impact and effectiveness.
Islamic Relief values and commitment to safeguarding: IRB is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct; and committed to promoting the welfare of children, young people, adults, and beneficiaries with whom IRB engages. IRB expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter-Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.



Address::
∎ Bangladesh Country Office: House # 10, Road # 10, Block-K, Baridhara, Dhaka-1212
∎ Islamic Relief Worldwide (IRW) - founded in 1984 and based in Birmingham, UK - is an independent humanitarian and development organization. It supports the world’s most vulnerable people in their fight against poverty & sufferings regardless of race, political affiliation, gender, or belief, and without expecting anything in return. It is a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement. IRW has a presence in 45 countries across the globe. Some funds of the organization come from individual donations and others from institutional donors such as the DFID, EU, SIDA, CIDA/IDRF, Forum Syd, WFP, UNDP, and ECHO.Islamic Relief(IR) started working in Bangladesh in 1991 in order to help the distressed survivors of the devastating cyclone by providing emergency relief and supporting communities to rebuild in the wake of that cyclone. Initially, it focused on emergency relief & disaster preparedness activities. Later on, it expanded its programs on both humanitarian and development challenges. Now it works in an integrated manner combining emergency humanitarian assistance, short-term work opportunity, shelter support, awareness & training on different DRR, climate change, development, health & hygiene and social issues, cash grant, IGA means, health & nutrition, safe water & sanitation, education, advocacy and linkage with different service providers. As a registered charity, IR is open and transparent; it continually assesses its work and operational methods to improve impact and effectiveness. Islamic Relief values and commitment to safeguarding: IRB is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct; and committed to promoting the welfare of children, young people, adults, and beneficiaries with whom IRB engages. IRB expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter-Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

Application Deadline: 5 Jul 2025

Category: NGO/Development