Job Description
Title: Assistant Manager
Company Name: Telnet Communication Ltd.
Vacancy: 1
Age: 28 to 35 years
Location: Dhaka (Uttara Sector 7)
Salary: Negotiable
Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, ISP
Published: 8 Jul 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Science, Bachelor of Science (BSc) in Computer Engineering
Requirements:
Additional Requirements:
∎ Age 28 to 35 years
Responsibilities & Context:
∎ Supervise 24/7 ISP Customer Care activities to ensure the highest quality standards.
∎ Serve as the Technical Key Account Manager (KAM) for all internal and external issues related to the assigned Clients.
∎ Build a good relationship with the Client, also arrange and attend meetings at the client's premises.
∎ Ensure Client satisfaction with top quality support service.
∎ Monitor all Network Infrastructure and Priority clients connections and seek attention if any improvement is needed.
∎ Prepare and send Daily/Monthly reports to clients.
∎ Cordinates with different internal teams to improve support efficiency and accountability.
∎ Make sure services are delivered on time and follow operational standards.
∎ Take responsibility for departmental tasks when needed.
∎ Other tasks assigned by Management.
∎ Ready to work in Holidays.
∎ Strong skills in coordination, communication, and organization.
∎ Excellent analytical and decision-making skills.
∎ Ability to manage accounts independently and facilitate communication across teams.
∎ Comfortable working under pressure and meeting tight deadlines.
∎ Knowledge of IT and network systems, service documentation, and reporting tools.
∎ Dedicated to continuous improvement and high-quality service.
∎ Skilled in engaging stakeholders and building relationships.
∎ Capable of giving client and corporate presentations that align with company goals.
∎ Supervise 24/7 ISP Customer Care activities to ensure the highest quality standards.
∎ Serve as the Technical Key Account Manager (KAM) for all internal and external issues related to the assigned Clients.
∎ Build a good relationship with the Client, also arrange and attend meetings at the client's premises.
∎ Ensure Client satisfaction with top quality support service.
∎ Monitor all Network Infrastructure and Priority clients connections and seek attention if any improvement is needed.
∎ Prepare and send Daily/Monthly reports to clients.
∎ Cordinates with different internal teams to improve support efficiency and accountability.
∎ Make sure services are delivered on time and follow operational standards.
∎ Take responsibility for departmental tasks when needed.
∎ Other tasks assigned by Management.
∎ Ready to work in Holidays.
∎ Additional Requirements:
∎ Strong skills in coordination, communication, and organization.
∎ Excellent analytical and decision-making skills.
∎ Ability to manage accounts independently and facilitate communication across teams.
∎ Comfortable working under pressure and meeting tight deadlines.
∎ Knowledge of IT and network systems, service documentation, and reporting tools.
∎ Dedicated to continuous improvement and high-quality service.
∎ Skilled in engaging stakeholders and building relationships.
∎ Capable of giving client and corporate presentations that align with company goals.
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Uttara Sector 7)
Company Information:
∎ Telnet Communication Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Jul 2025
Category: IT/Telecommunication
