Assistant Manager – NMC & Tech Support
Job Description
Title: Assistant Manager – NMC & Tech Support
Company Name: STARDUST Telecom Limited
Vacancy: --
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 4 to 6 years
∎ The applicants should have experience in the following business area(s):Telecommunication, ISP
Published: 29 Apr 2025
Education:
∎ Bachelor’s / Master’s degree in CSE, CE, ETE, or Telecommunication from a reputed university.
∎ Bachelor’s / Master’s degree in CSE, CE, ETE, or Telecommunication from a reputed university.
Requirements:
Additional Requirements:
∎ More than 04 year(s) in the relevant area.
∎ The applicants experienced in IT/Telecommunication/IIG/ISP/NIX NMC/NOC area will have added advantage.
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, Group of Companies.
∎ Experience:
∎ More than 04 year(s) in the relevant area.
∎ The applicants experienced in IT/Telecommunication/IIG/ISP/NIX NMC/NOC area will have added advantage.
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, Group of Companies.
Responsibilities & Context:
∎ Prepare regular technical and operational reports for management review.
∎ Maintain transparent communication on project status, challenges, and achievements.
∎ Configure and maintain routers and switches with advanced routing protocols like BGP, OSPF, and MPLS,SR.
∎ Deploy Layer 2/3 network configurations including VLANs, STP RSTP PVST, VXLAN, and EVPN.
∎ Optimize routing paths and ensure seamless connectivity across distributed network segments.
∎ Design and enforce network security standards, including firewall rules, access control lists (ACLs), and VPN configurations.·
∎ Implement DDoS mitigation strategies and intrusion prevention mechanisms.
∎ Conduct regular network audits to ensure adherence to security policies and regulatory requirements.
∎ Serve as a senior point of escalation for complex network incidents.
∎ Analyze root causes of issues and implement long-term fixes to prevent recurrence.
∎ Monitor network health and proactively resolve performance degradation.
∎ Work closely with system, cloud, and DevOps teams to align network functionality with organizational goals.
∎ Maintain up-to-date network diagrams, configuration repositories, and SOPs.
∎ Document all changes, incidents, and design decisions clearly for team visibility and continuity.
∎ Coordinate with service providers, ISPs, and hardware vendors for procurement, support, and escalations.
∎ Evaluate vendor performance and manage SLAs to ensure timely resolution of issues.
∎ Participate in product evaluations and contribute to vendor selection.
∎ Participate in a 24/7 on-call rotation for critical network issues.
∎ Lead incident response during network outages or security breaches.
∎ Post-incident, conduct impact analysis and prepare reports outlining root cause and preventive measures.
∎ Strong leadership and team management skills.·
∎ Ability to coach, mentor, and lead skilled technical professionals.
∎ Excellent oral and written communication.·
∎ Presentation and facilitation skills.
∎ Experience working with lean and agile scrum methodologies.
∎ Ability to work independently and make informed decisions.
∎ Position Overview:
∎ The Assistant Manager – NMC & Tech Support plays a critical role in leading technology operations, managing IPTV services, troubleshooting technical faults, and ensuring seamless network performance. This position demands strong technical expertise in networking, leadership in managing skilled teams, and the ability to drive operational excellence in a competitive ISP environment.
∎ Key Accountabilities & Activities
∎ Reporting and Communication:
∎ Prepare regular technical and operational reports for management review.
∎ Maintain transparent communication on project status, challenges, and achievements.
∎ Skills & Expertise
∎ Routing & Switching:
∎ Configure and maintain routers and switches with advanced routing protocols like BGP, OSPF, and MPLS,SR.
∎ Deploy Layer 2/3 network configurations including VLANs, STP RSTP PVST, VXLAN, and EVPN.
∎ Optimize routing paths and ensure seamless connectivity across distributed network segments.
∎ Security & Compliance:
∎ Design and enforce network security standards, including firewall rules, access control lists (ACLs), and VPN configurations.·
∎ Implement DDoS mitigation strategies and intrusion prevention mechanisms.
∎ Conduct regular network audits to ensure adherence to security policies and regulatory requirements.
∎ Troubleshooting & Support:
∎ Serve as a senior point of escalation for complex network incidents.
∎ Analyze root causes of issues and implement long-term fixes to prevent recurrence.
∎ Monitor network health and proactively resolve performance degradation.
∎ Collaboration & Documentation:
∎ Work closely with system, cloud, and DevOps teams to align network functionality with organizational goals.
∎ Maintain up-to-date network diagrams, configuration repositories, and SOPs.
∎ Document all changes, incidents, and design decisions clearly for team visibility and continuity.
∎ Vendor & ISP Management:
∎ Coordinate with service providers, ISPs, and hardware vendors for procurement, support, and escalations.
∎ Evaluate vendor performance and manage SLAs to ensure timely resolution of issues.
∎ Participate in product evaluations and contribute to vendor selection.
∎ Incident Response & On-call Support :
∎ Participate in a 24/7 on-call rotation for critical network issues.
∎ Lead incident response during network outages or security breaches.
∎ Post-incident, conduct impact analysis and prepare reports outlining root cause and preventive measures.
∎ Leadership & Management:
∎ Strong leadership and team management skills.·
∎ Ability to coach, mentor, and lead skilled technical professionals.
∎ Communication:
∎ Excellent oral and written communication.·
∎ Presentation and facilitation skills.
∎ Work Methodology:
∎ Experience working with lean and agile scrum methodologies.
∎ Ability to work independently and make informed decisions.
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Provident Fund
∎ Leave Fare Assistance
∎ Festival Bonus
∎ Yearly Increment
∎ Health Insurance
∎ Life Insurance
∎ Mobile Bill Allowance
∎ Performance Bonus
∎ Subsidized Lunch Facilities
∎ Pick-up and drop-off services
∎ Gratuity
∎ Earned Leave Encashment
∎ Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
∎ Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.
∎ We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.
∎ Compensation & Benefits
∎ Festival Bonus: 2
∎ Provident Fund
∎ Leave Fare Assistance
∎ Festival Bonus
∎ Yearly Increment
∎ Health Insurance
∎ Life Insurance
∎ Mobile Bill Allowance
∎ Performance Bonus
∎ Subsidized Lunch Facilities
∎ Pick-up and drop-off services
∎ Gratuity
∎ Earned Leave Encashment
∎ Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
∎ Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.
∎ We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Job Highlights:
∎ Strong in IP Networking & Security.
∎ Proven team leadership.
∎ Excellent troubleshooting skills.
∎ Clear communicator & collaborator.
∎ Customer-focused mindset.
∎ Adaptable & proactive .
∎ Agile & independent decision-maker
∎ Strong in IP Networking & Security.
∎ Proven team leadership.
∎ Excellent troubleshooting skills.
∎ Clear communicator & collaborator.
∎ Customer-focused mindset.
∎ Adaptable & proactive .
∎ Agile & independent decision-maker
Company Information:
∎ STARDUST Telecom Limited
∎ 18th Floor, Awal Center, 34 Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ https://www.mimebd.com/
∎ `MiME`, a nationwide Internet Service Provider, under STARDUST Telecom Ltd. (a concern of `Confidence Group`) offers extremely fast and reliable internet connection to both households and corporates. Our core philosophy is to reinforce the human connection, helping people share their lives` everyday experiences with others to celebrate them together. MiME offers various value-added services like: VOD, IPTSP and Enterprise Solutions. Looking beyond the complicated technologies and complex systems used today, our task is simple: leading in Customer Experience, leading in Technologies, leading in Business Productivity.
Address::
∎ 18th Floor, Awal Center, 34 Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ https://www.mimebd.com/
∎ `MiME`, a nationwide Internet Service Provider, under STARDUST Telecom Ltd. (a concern of `Confidence Group`) offers extremely fast and reliable internet connection to both households and corporates. Our core philosophy is to reinforce the human connection, helping people share their lives` everyday experiences with others to celebrate them together. MiME offers various value-added services like: VOD, IPTSP and Enterprise Solutions. Looking beyond the complicated technologies and complex systems used today, our task is simple: leading in Customer Experience, leading in Technologies, leading in Business Productivity.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 6 May 2025
Category: IT/Telecommunication
