Assistant Manager / Manager - Customer Relation

Job Description

Title: Assistant Manager / Manager - Customer Relation

Company Name: DOM-INNO Developments Ltd.

Vacancy: --

Age: 25 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies

• Bachelor of Business Administration (BBA)
• Bachelor/Honors
• Bachelor in Engineering (BEngg) in Civil Engineering

• 3 to 7 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies

• Age 25 to 40 years

• Monitor customer satisfaction levels regularly using feedback tools and propose improvement initiatives.

• Assist in developing and maintaining customer care protocols to ensure a smooth and efficient service process.

• Handle customer inquiries, feedback, and general complaints promptly and professionally.

• Coordinate with other departments (sales, installation, technical) to ensure service delivery and issue resolution.

• Maintain regular communication with valued clients and landowners to build strong relationships.

• Supervise and guide customer care representatives to ensure effective pre and post-sales support.

• Support the implementation of a customer-centric approach across the team.

• Maintain accurate records of customer interactions and feedback to assist in service improvements.

• Report day-to-day operations and key customer concerns to the Departmental Head.

• Assist in the creation of a one-stop customer care solution through efficient team collaboration.

T/A, Mobile bill, Performance bonus, Lunch Facilities: Partially Subsidize Salary Review: Yearly, Festival Bonus: 2 (Yearly), Other`s benefits will be as per the company policy.