Assistant Manager / Manager - Customer Relation
Job Description
Title: Assistant Manager / Manager - Customer Relation
Company Name: DOM-INNO Developments Ltd.
Vacancy: --
Age: 25 to 40 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 3 to 7 years
- The applicants should have experience in the following business area(s): Real Estate, Group of Companies
Published: 2025-12-09
Application Deadline: 2026-01-08
Education:
- Bachelor of Business Administration (BBA)
- Bachelor/Honors
- Bachelor in Engineering (BEngg) in Civil Engineering
Requirements:
- 3 to 7 years
- The applicants should have experience in the following business area(s): Real Estate, Group of Companies
Skills Required: Customer Care,Customer Management,Customer Relations,Customer Relationship Management,Customer Service,Customer Service Management,Customer Support,Leadership,Team management
Additional Requirements:
- Age 25 to 40 years
Responsibilities & Context:
Monitor customer satisfaction levels regularly using feedback tools and propose improvement initiatives.
Assist in developing and maintaining customer care protocols to ensure a smooth and efficient service process.
Handle customer inquiries, feedback, and general complaints promptly and professionally.
Coordinate with other departments (sales, installation, technical) to ensure service delivery and issue resolution.
Maintain regular communication with valued clients and landowners to build strong relationships.
Supervise and guide customer care representatives to ensure effective pre and post-sales support.
Support the implementation of a customer-centric approach across the team.
Maintain accurate records of customer interactions and feedback to assist in service improvements.
Report day-to-day operations and key customer concerns to the Departmental Head.
Assist in the creation of a one-stop customer care solution through efficient team collaboration.
Job Other Benifits:
T/A, Mobile bill, Performance bonus, Lunch Facilities: Partially Subsidize Salary Review: Yearly, Festival Bonus: 2 (Yearly), Other`s benefits will be as per the company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.15% |
| North South University | 4.46% |
| East West University | 2.48% |
| University of Dhaka | 2.48% |
| Independent University, Bangladesh | 1.98% |
| Stamford University Bangladesh | 1.98% |
| Daffodil International University (DIU) | 1.98% |
| Jahangirnagar University | 1.73% |
| Southeast University | 1.73% |
| Bangladesh Open University | 1.49% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 37.87% |
| 31-35 | 30.20% |
| 36-40 | 17.33% |
| 40+ | 14.36% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 2.97% |
| 20K-30K | 15.59% |
| 30K-40K | 20.54% |
| 40K-50K | 20.54% |
| 50K+ | 40.35% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 4.46% |
| 0.1 - 1 years | 2.23% |
| 1.1 - 3 years | 11.63% |
| 3.1 - 5 years | 18.07% |
| 5+ years | 63.61% |
