Assistant Manager / Deputy Manager - Operations

Job Description

Title: Assistant Manager / Deputy Manager - Operations

Company Name: Apollo Imperial Hospitals

Vacancy: 1

Age: Na

Job Location: Chattogram

Salary: Tk. 40000 - 50000 (Monthly)

Experience: --

Published: 2026-04-18

Application Deadline: 2026-05-18

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Coordinate emergency admissions and ensure readiness of IPD services during critical situations.

• Oversee and manage the day-to-day operations of the In-Patient Department (IPD) to ensure smooth and efficient service delivery.

• Supervise the patient admission and discharge process, ensuring accuracy, timeliness, and patient satisfaction.

• Monitor bed management, patient flow, and occupancy status to optimize utilization of hospital resources.

• Handle patient complaints and grievances promptly, ensuring effective resolution and maintaining service quality standards.

• Coordinate closely with doctors, nursing staff, and other departments to ensure seamless patient care and operational efficiency.

• Ensure proper documentation and compliance with hospital policies, protocols, and regulatory requirements.

• Conduct regular rounds in IPD areas to monitor service quality, cleanliness, and patient experience.

• Support clinical and non-clinical teams in resolving operational challenges and improving workflow.

• Prepare and analyze operational reports related to admissions, discharges, complaints, and patient satisfaction.

• Train and guide front-line staff on patient handling, communication, and service excellence.

• Ensure effective communication between patients, attendants, and hospital staff.

• Assist in implementing new processes, quality initiatives, and continuous improvement strategies within IPD operations.

• Maintain confidentiality of patient information and ensure adherence to ethical standards.

As per company policy