Assistant Manager/ Deputy Manager/ Manager – Sales & Marketing

Job Description

Title: Assistant Manager/ Deputy Manager/ Manager – Sales & Marketing

Company Name: The Avenue Hotel & Suites ( A unit of Ispahani Gorup)

Vacancy: --

Age: 27 to 45 years

Job Location: Chattogram

Salary: Tk. 30000 - 60000 (Monthly)

Experience:

• 6 to 11 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Bachelor of Business Administration (BBA) in Hospitality Management

• 6 to 11 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age 27 to 45 years

Job Purpose:

The Manager – The Avenue Hotel & Suites is responsible for the overall management, operational excellence, guest satisfaction, revenue performance, and brand standards of the hotel. The role ensures smooth day-to-day operations across all departments while driving profitability, service quality, compliance, and team performance.

Key Responsibilities:

1. Hotel Operations Management: Oversee daily hotel operations including Front Office, Housekeeping, Maintenance, Security, and Administration. Ensure seamless coordination among all departments for efficient service delivery. Monitor occupancy levels, room readiness, and service standards. Handle VIP guests and resolve guest complaints professionally and promptly.

2. Guest Experience & Service Excellence: Ensure superior guest satisfaction through consistent service quality. Implement guest feedback mechanisms and take corrective actions. Maintain hospitality etiquette, grooming, and service protocols across teams. Build long-term relationships with corporate clients and repeat guests.

3. Financial & Revenue Management: Prepare and manage annual budgets and operating plans. Monitor revenue streams (room sales, F&B, events, and other services). Control costs, minimize wastage, and improve operational efficiency. Review daily sales reports, P&L statements, and financial performance.

4. Sales, Marketing & Business Development: Support room sales, corporate bookings, long-stay guests, and events. Coordinate with Sales & Marketing teams to execute promotional strategies. Develop partnerships with travel agents, corporate clients, and online platforms. Ensure competitive pricing and optimal room inventory management.

5. Human Resource & Team Management: Lead, motivate, and manage hotel staff across all departments. Conduct recruitment, onboarding, training, and performance evaluations. Ensure proper duty rosters, leave management, and manpower planning. Foster a positive work culture with strong discipline and accountability.

6. Compliance, Safety & Quality Standards: Ensure compliance with hotel policies, local laws, and regulatory requirements. Maintain health, safety, hygiene, and fire safety standards. Oversee audits, licenses, and statutory documentation. Ensure property upkeep, preventive maintenance, and asset protection.

7. Administration & Reporting: Prepare operational, financial, and performance reports for management. Maintain SOPs, manuals, and internal control systems. Coordinate with vendors, suppliers, and service partners.