Assistant Manager -Customer Service
Job Description
Title: Assistant Manager -Customer Service
Company Name: Topstar Cargo Systems Ltd. (International Courier Division)
Vacancy: 01
Age: 25 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 5 to 7 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
Published: 2024-08-08
Application Deadline: 2024-08-31
Education:
- Bachelor/Honors
- Masters
Requirements:
- 5 to 7 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
Skills Required:
Additional Requirements:
- Age 25 to 35 years
Responsibilities & Context:
- Act as the primary point of contact for customers regarding shipment inquiries, issues, and updates.
- Address and resolve customer concerns related to delivery schedules, shipment status, and package handling.
- Record and manage customer interactions and data related to shipments.
- Ensure that customer information and shipment details are accurately entered and updated in the system/excel files.
- Monitor and provide updates on the status of shipments to customers on timely manner.
- Coordinate with overseas agents to ensure timely delivery and address any delays or issues.
- Recording monthly shipment volume for billing purpose.
- Analyze data to identify trends, areas for improvement, and opportunities for enhancing service quality.
Job Other Benifits:
- Mobile bill,Medical allowance,Provident fund,Insurance
- Festival Bonus: 2
Annual Leave Encashment for Max 15 Days, Marriage Allowances & Etc.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Supply Chain/ Procurement
