Assistant Engineer - Service Management
Job Description
Title: Assistant Engineer - Service Management
Company Name: TEKVISION (BD) LIMITED, Youngone,KEPZ, Karnaphuli , Chattogram
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service
Published: 2025-07-08
Application Deadline: 2025-07-17
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service
Skills Required:
Additional Requirements:
Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC Remedy, Jira).
Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
Strong analytical and troubleshooting skills.
Excellent communication and interpersonal skills.
Strong attention to detail and a willingness to learn.
Ability to work effectively in a team environment.
Responsibilities & Context:
Assist in managing IT service delivery processes, including incident, problem, and request management.
Support Customer Success Managers by preparing service review reports and dashboards.
Track and follow up on service-related issues to ensure timely resolution and communication.
Coordinate with technical support, infrastructure, and application teams to resolve service disruptions.
Contribute to root cause analysis and help identify trends to prevent future issues.
Maintain accurate records of service activities, escalations, and customer interactions.
Participate in initiatives to continuously improve service quality and customer experience.
Job Other Benifits:
As per Policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
