Assistant Engineer - NMC & Tech Support

Job Description

Title: Assistant Engineer - NMC & Tech Support

Company Name: Stardust Telecom Limited

Vacancy: --

Age: At least 22 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following area(s): IT Support Service,Tech Support
• The applicants should have experience in the following business area(s): ISP

• Bachelor of Science (BSc) in Computer Engineering

• 1 to 3 years
• The applicants should have experience in the following area(s): IT Support Service,Tech Support
• The applicants should have experience in the following business area(s): ISP

• Age At least 22 years

• Sound knowledge on FTTX, LAN, WAN, Access Point, Wireless Networking
• Knowledge and experience with IP, DHCP, DNS, NAT, IPv6, OS, firewall
• Should have strong networking knowledge
• Training on MTCNA and in-depth hands-on experience on Mikrotik devices will get preference
• Good communication skill and teamwork
• Able to work in roster schedule including night shift
• Must working experience in ISP/IIG

Stardust Telecom Ltd. is looking for an Assistant Engineer - NMC & Tech Support for MiME - ISP operations.

Please check the MIME web link for company information. https://www.mimebd.com.

• Routing and Switching Configuration with Core/Access Network.IP, Core, Backbone managing and configuring.

• Taking immediate steps in case of any alert or fault.

• Respond to customer requests for technical issue resolution by phone and email.

• Advance knowledge of BGP, OSPF, MPLS, STP, RSTP, MSTP.

• Configuring and installing various network devices and services.

• Monitoring network performance and ensure system availability.

• Incoming/Outgoing Call handling for Reseller customer as well as trouble ticket maintaining.

• Communicate with Upstream provider and liable vendor to ensure services availability.

• Raise trouble tickets to vendors and following up.

• Network Documentation maintain with sincerely.

• Prepare and Provide Daily/weekly/monthly network performance report.

• DDOS Notification closely Monitoring and take initiative step.

• Ability of Clients Internal Network Device configuration such as OLT, Switch, Router with different vendor.

• Mobile bill,Medical allowance,Provident fund,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Other Benefits: Leave Fare Assistance

Earned Leave Encashment

Professional Development Opportunities

Employee Wellbeing and Engagement Programs

Supportive and Learning-based Work Environment