Airline Ticket Reservation Manager

Job Description

Title: Airline Ticket Reservation Manager

Company Name: HAKIL Tours & Travel

Vacancy: 1

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Graduate from any discipline.

Experience Requirements:
∎ At least 3 year(s)

Job Context:
∎ HAKIL Tours & Travel, established in 2004, a sister concern of HATIL Group, is a pioneer in the domestic and international tourism industry in the Bangladeshi market. With a specialization in religious and student group tours our dedication and years of experience with an ongoing pursuit of excellence have earned us an advantageous position in this sector. We are truly humbled by the trust and love of our customers, which is steadily growing over 19 years.
∎ We are looking for an energetic, target oriented and well qualified travel enthusiast to join our team and support the day-to-day activities of the ticketing and visa processing.
∎ To succeed in this role, you must be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients. You will assume different roles at times, as a project coordinator, critical/creative thinker, storyteller, and communication expert.
∎ You will have a creative flair and will be able to effectively communicate with clients to understand the delicate needs of our premium client segment, and accordingly find the best travel arrangements for clients.

Job Responsibilities:
∎ Airline Ticketing & reservation (Domestic & International).
∎ Creating PNR, Issuing and Reissuing Tickets using GDS (Sabre & Galileo), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
∎ Dealing with customer complaints and requests effectively and courteously.
∎ Upselling by informing customers of additional services or special packages, such as Hajj package, Umrah package, tours & travels package, or upgraded seats/accommodations.
∎ Making invoices & maintain ticketing and visa-related accounts.
∎ Manage corporate clients through emails/text and other ways of communication.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ Must have knowledge of Airlines terms and conditions and ADM/ ACM policies.
∎ Having experience on group ticket arrangement is advantageous.
∎ Experience of handing IATA will be advantageous.
∎ Any other duties assigned by the Management.

Additional Requirements:
∎ Age 32 to 40 years
∎ Experience Requirements: At least 3 years of experience, Airline Ticketing/Reservation, Experience as a Hajj/Umrah Tour Guide will get extra advantages.
∎ Ability to learn and adapt with new software and technology.
∎ Must have adequate knowledge in MS Excel & Word.
∎ Good typing skill (Bangla & English).
∎ Honest and ethical mind setup.

Salary: Tk. 25000 - 30000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Tiffin
∎ Opportunity to travel overseas

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Apr 2023

Company Information:
∎ 6 Mar 2023
∎ HAKIL Tours & Travel
∎ Address : 8, Shewrapara, Mirpur
∎ Web : www.hakilbd.com

Category: Hospitality/ Travel/ Tourism

: Please read JD carefully before applying.