Air Ticketing & Tour Package Officer

Job Description

Title: Air Ticketing & Tour Package Officer

Company Name: Rio Trip Limited

Vacancy: 2

Age: 22 to 45 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service

• Bachelor/Honors

• At least 4 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service

• Age 22 to 45 years

• Proficiency in Airline GDS software like Galileo and/or Sabre (preferred)
• Sound knowledge of airline fare rules, refund rules, and visa procedures
• Good knowledge about international travel destinations
• Fluency in Bangla and English (written and spoken)
• Ability to handle multiple bookings and clients at once
• Polite, responsible, proactive, and hardworking attitude
• Basic understanding of IATA & BSP operations (preferred but not mandatory)

Air Ticketing & Reservation:

• Handle flight bookings, ticket issuance, cancellation, refund, re-issue, void, and split tickets using Galileo / Sabre (Preferred)
• Manage both domestic and international ticketing
• Stay updated with airline rules, fare regulations, policies, and schedule changes
• Coordinate with BSP / IATA-related operations (if applicable)

Tour Packages & Travel Itinerary:

• Create tailored international travel itineraries with flights, hotels, sightseeing, and visa support
• Prepare complete tour package proposals for clients
• Provide accurate information about international destinations, travel seasons, and entry requirements
• Keep updated knowledge on latest international tour packages and offers

Customer Interaction & Sales Support:

• Respond professionally to client queries through online (social media, email, chat) and offline (in-office, phone) channels
• Maintain a polite, professional, and service-oriented attitude
• Handle client follow-up, booking confirmations, and customer support

Reporting & Documentation:

• Maintain proper records of all ticket and tour bookings
• Prepare and submit monthly sales reports and documentation
• Maintain sales performance reports and assist with achieving team targets

• Mobile bill,Performance bonus
• Festival Bonus: 1