Air Ticketing Executive / Tour Operator (Customer Service)

Job Description

Title: Air Ticketing Executive / Tour Operator (Customer Service)

Company Name: Gtech Aviation Ltd.

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 4 years

• Bachelor/Honors

• Minimum Graduation (Bachelor's Degree) completed

• Educational background in Tourism, Aviation, or Hospitality Management will be an advantage Candidates who have completed Honours from the University of Dhaka or North South University will be given preference

• 2 to 4 years

• Age 20 to 30 years

• 2-4 years of experience in air ticketing and tour operations.

• Practical knowledge of air ticketing portals / airline systems is required.

• Experience as a Tour Operator will be considered a strong advantage.

• Good communication skills in Bangla and English.

• Basic computer skills (MS Word, MS Excel, Email).

• Ability to work under pressure and handle multiple tasks.

• Strong customer service mindset and attention to detail.

Job Responsibilities

• Issue domestic and international air tickets using airline and ticketing portals

• Handle booking, re-issue, revalidation, cancellation, and refund through ticketing systems

• Prepare airfare quotations and provide accurate flight schedules to customers

• Handle tour operations including domestic and international tour packages

• Prepare tour quotations, assist with tour confirmations, hotel bookings, and transportation arrangements

• Provide accurate information regarding air tickets and tour services

• Handle customer inquiries via phone, email, and face-to-face interactions

• Coordinate with airlines, hotels, suppliers, and internal ticketing/operations teams

• Maintain proper records of issued tickets, tour bookings, payments, and customer details

• Follow up with clients for confirmations, changes, and post-sale support

• Negotiable (based on experience and skills).

• As per company policy.