Travel Agent / Customer Service Agent

Job Description

Title: Travel Agent / Customer Service Agent

Company Name: Gtech Aviation Ltd.

Vacancy: --

Age: 20 to 30 years

Location: Dhaka

Minimum Salary: Negotiable

Published: 19 Apr 2025

Education:
∎ HSC, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Education in Tourism & Hospitality Management will be considered an advantage
∎ Experience Requirements:
∎ Minimum (0-2) year in customer service (preferably in travel/tourism sector).
∎ Freshers with good communication skills may also apply.
∎ Additional Requirements:
∎ Excellent communication skills in Bangla and English
∎ Basic computer knowledge (MS Word, Excel, Email)
∎ Good interpersonal skills and customer-focused attitude
∎ Ability to handle pressure and multitask
∎ Education in Tourism & Hospitality Management will be considered an advantage
∎ Experience Requirements:
∎ Minimum (0-2) year in customer service (preferably in travel/tourism sector).
∎ Freshers with good communication skills may also apply.
∎ Additional Requirements:
∎ Excellent communication skills in Bangla and English
∎ Basic computer knowledge (MS Word, Excel, Email)
∎ Good interpersonal skills and customer-focused attitude
∎ Ability to handle pressure and multitask

Responsibilities & Context:
∎ Handle customer inquiries through phone, email, and in-person.
∎ Provide accurate information about tour packages, air tickets, visa processing, and other services.
∎ Assist customers with bookings, rescheduling, and cancellations.
∎ Maintain a professional and positive relationship with clients.
∎ Coordinate with internal teams (ticketing, visa, operations) for smooth service delivery.
∎ Follow up with clients for feedback and post-sale support.
∎ Keep records of customer interactions and transactions.
∎ Job Responsibilities:
∎ Handle customer inquiries through phone, email, and in-person.
∎ Provide accurate information about tour packages, air tickets, visa processing, and other services.
∎ Assist customers with bookings, rescheduling, and cancellations.
∎ Maintain a professional and positive relationship with clients.
∎ Coordinate with internal teams (ticketing, visa, operations) for smooth service delivery.
∎ Follow up with clients for feedback and post-sale support.
∎ Keep records of customer interactions and transactions.

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary:
∎ Negotiable (based on experience and skills)
∎ Compensation & Other Benefits:
∎ As per company policy
∎ Salary:
∎ Negotiable (based on experience and skills)
∎ Compensation & Other Benefits:
∎ As per company policy

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Apply Instruction:

If you meet the requirements and are passionate about working in the travel industry, please apply with your updated CV and a recent photograph through BD Jobs Online or

Email to ops@gtechaviation.com