Universal Officer, Distribution Network Division

Job Description

Title: Universal Officer, Distribution Network Division

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 2 years

Four years graduation from any reputed university with a satisfactory academic track record.

• At least 2 years

• Minimum 2 years of experience with a proven track record in a relevant field will get preference.

• Freshers are also encouraged to apply.

• Strong command over Microsoft Office and conceptual understanding of banking/ financial software.

• Good interpersonal communication skills to maintain a professional relationship with internal and external customers;

• Ability to work in a team;

• Proficient in customer centricity, self-propelled, and capability to meet deadlines.

BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:

The primary focus of the role is on Services (Cash/ Non-cash) and Business. This combination offers better skills and career growth to become a banking all-rounder.

Grade: Based on the candidature;

Key Responsibilities:

• Ensure General Banking services based on customer requirement through Digital and Physical means.

• Receive and pay cash over the counter meticulously through Core Banking System;

• Ensure welcoming and responsive customer service by using both job-related technical knowledge and interpersonal skills, and answer all sorts of customer queries;

• Strictly maintain AML/KYC-related guidelines while providing service and flag any suspicious activity to the immediate supervisor or BAMLCO;

• Achieve set targets in terms of deposits, loans, credit cards, account opening, and other pillars set by management;

• Primarily approve/process account opening, closing modification of the accounts, pay order and sanchaypatra, credit card related requests, and any other service requests permissible by the bank

• Resolve customer complaints/issues by communicating with/redirecting to the supervisor or appropriate department of the bank;

• Ensure documentation and processes follow the bank’s policy and standards while handling customer requests to cover all perceivable risks and mitigate the same;

• Prepare different kinds of internal and external reports, and ensure their timely submission.

• All other banking activities as assigned by line manager.