Ticketing & Reservation Officer
Job Description
Title: Ticketing & Reservation Officer
Company Name: Stech Group
Vacancy: --
Location: Dhaka (Banani)
Published: 27 Jun 2024
Education:
∎ Bachelor degree in any discipline with Travel & Tourism certification.
∎ Proven experience in a similar role within an IATA travel agent, with a strong understanding of ticketing and reservation systems.
∎ Proficiency in computer systems and booking software, such as Amadeus, Sabre, or Galileo, is preferred.
∎ Excellent communication and customer service skills, with the ability to interact effectively with clients and colleagues.
∎ Knowledge of airline policies, fare structures, and reservation procedures.
∎ Bachelor degree in any discipline with Travel & Tourism certification.
∎ Proven experience in a similar role within an IATA travel agent, with a strong understanding of ticketing and reservation systems.
∎ Proficiency in computer systems and booking software, such as Amadeus, Sabre, or Galileo, is preferred.
∎ Excellent communication and customer service skills, with the ability to interact effectively with clients and colleagues.
∎ Knowledge of airline policies, fare structures, and reservation procedures.
Requirements:
Responsibilities & Context:
∎ Book airline tickets, hotel accommodations, car rentals, and other travel-related services for clients.
∎ Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients' preferences and budget constraints.
∎ Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
∎ Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
∎ Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
∎ Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client's satisfaction.
∎ Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
∎ Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
∎ Process payments using various payment methods, such as credit cards, cash, or electronic transfers.
∎ Ensure compliance with payment processing procedures and security standards.
∎ Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
∎ Generate and issue invoices, receipts, and other documentation as required.
∎ Coordinate with airlines, hotels, and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
∎ Collaborate with other team members, such as travel agents and managers, to provide comprehensive travel services to clients.
∎ Key Responsibilities:·
∎ Book airline tickets, hotel accommodations, car rentals, and other travel-related services for clients.
∎ Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients' preferences and budget constraints.
∎ Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
∎ Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
∎ Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
∎ Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client's satisfaction.
∎ Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
∎ Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
∎ Process payments using various payment methods, such as credit cards, cash, or electronic transfers.
∎ Ensure compliance with payment processing procedures and security standards.
∎ Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
∎ Generate and issue invoices, receipts, and other documentation as required.
∎ Coordinate with airlines, hotels, and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
∎ Collaborate with other team members, such as travel agents and managers, to provide comprehensive travel services to clients.
Compensation & Other Benefits:
∎ Mobile bill, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ As per the Company Rules.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Job Highlights:
Company Information:
∎ Stech Group
∎ House#31, Road#17, Block E, Banani, Dhaka
Address::
∎ House#31, Road#17, Block E, Banani, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Jul 2024
Category: Marketing/Sales
