Job Description
Title: Ticketing Reservation Officer
Company Name: Hairat Overseas Ltd.
Vacancy: 1
Location: Dhaka (Purana Paltan)
Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent, Immigration/Visa Processing
∎ Freshers are also encouraged to apply.
Published: 26 May 2024
Requirements:
Additional Requirements:
∎ Sell Tickets and Reservation.
∎ Market Visit, client hunt, creating market opportunity.Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
∎ Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
∎ Participate in post tour review meetings.
∎ Maintain all ARC and IATA accreditation documents to stay compliant.
∎ Relationship Maintain with Airlines & GDS personnel.
∎ Provide necessary support to Visa & Package tour Processing Sector.Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.
∎ Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.
∎ Monitor competitors and awareness of other tour operator air business models.
∎ Proactively look for opportunities to optimize margin and improve guest value.
∎ Stay informed of regulatory and security issues and escalate where necessary.
∎ Oversee quality control - ensure best practice is adopted to minimize air reservation errors.
∎ Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
∎ Manage Daily Official works.
∎ Making invoices & maintaining ticketing and visa-related accounts.
∎ Manage corporate clients through emails and other ways of communication.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ All other duties as directed by the Higher Management.
∎ Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
∎ Sorting out issues that may increase bookings or reservations.
∎ Report to: Operations Manager.
∎ Sell Tickets and Reservation.
∎ Market Visit, client hunt, creating market opportunity.Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
∎ Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
∎ Participate in post tour review meetings.
∎ Maintain all ARC and IATA accreditation documents to stay compliant.
∎ Relationship Maintain with Airlines & GDS personnel.
∎ Provide necessary support to Visa & Package tour Processing Sector.Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.
∎ Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.
∎ Monitor competitors and awareness of other tour operator air business models.
∎ Proactively look for opportunities to optimize margin and improve guest value.
∎ Stay informed of regulatory and security issues and escalate where necessary.
∎ Oversee quality control - ensure best practice is adopted to minimize air reservation errors.
∎ Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
∎ Manage Daily Official works.
∎ Making invoices & maintaining ticketing and visa-related accounts.
∎ Manage corporate clients through emails and other ways of communication.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ All other duties as directed by the Higher Management.
∎ Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
∎ Sorting out issues that may increase bookings or reservations.
∎ Report to: Operations Manager.
Responsibilities & Context:
∎ Expert: GDS Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (Galileo, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
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Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Purana Paltan)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Hairat Overseas Ltd.
∎ 3F, Azad Center, 55 Purana Paltan, Dhaka-1000
∎ Hairat Overseas Ltd specializes in domestic and international air ticketing.
Address::
∎ 3F, Azad Center, 55 Purana Paltan, Dhaka-1000
∎ Hairat Overseas Ltd specializes in domestic and international air ticketing.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Jun 2024
Category: Marketing/Sales
