Ticketing & Reservation Manager

Job Description

Title: Ticketing & Reservation Manager

Company Name: A Five Star Business Hotel

Vacancy: 1

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

• Bachelor’s degree in Travel, Tourism, Business Administration, or a related field

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel

• Minimum 5 years of experience in airline ticketing and reservations

• At least 2–3 years in a supervisory or managerial role

• Strong knowledge of GDS systems and airline fare structures

• IATA certification preferred

PROFILE OF A Ticketing & Reservation Manager

The Ticketing & Reservation Manager is responsible for overseeing all airline ticketing, travel reservations, and related services for guests and corporate clients. The role ensures accurate ticket issuance, competitive pricing, excellent customer service, and strong coordination with airlines, travel partners, and internal hotel departments.

RESPONSIBILITIES OF THE Ticketing & Reservation Manager

• Manage day-to-day ticketing and reservation operations, including air tickets, re-issuance, refunds, and cancellations

• Supervise and train ticketing and reservation staff to ensure efficiency and accuracy

• Handle domestic and international airline bookings using GDS systems (Amadeus, Sabre, Galileo, etc.)

• Ensure compliance with airline rules, IATA regulations, and company policies

• Negotiate with airlines and travel partners for best fares, deals, and incentives

• Coordinate closely with Front Office, Sales, and Corporate Accounts for guest and client travel needs

• Monitor ticketing sales, prepare reports, and analyze revenue performance

• Resolve guest complaints and special travel requests promptly and professionally

• Maintain accurate records of bookings, invoices, and refunds

• Ensure high standards of customer service and confidentiality at all times