Ticket Reservation cum Visa processing Executive

Job Description

Title: Ticket Reservation cum Visa processing Executive

Company Name: Queens Garden International

Vacancy: 4

Age: Na

Job Location: Dhaka (Natun Bazar, Naya Paltan)

Salary: Negotiable

Experience:

• At most 1 years
• Freshers are also encouraged to apply.

• At most 1 years
• Freshers are also encouraged to apply.

Ticket Reservation Responsibilities:

• Handle customer inquiries for air ticket bookings (domestic and international).

• Search and compare flight options to offer the best itinerary and price.

• Make reservations using GDS/online platforms (Galileo).

• Issue, reissue, and cancel tickets as per customer requests.

• Inform customers of fare rules, baggage allowance, and travel policies.

• Track ticket deadlines, refunds, and cancellation policies.

• Maintain daily reports of bookings, cancellations, and sales.

Visa Processing Responsibilities:

• Guide clients through visa application procedures for various countries.

• Check and collect all required documents from clients.

• Fill out visa forms accurately (online/offline) and prepare application files.

• Book visa appointment dates at embassies or online portals.

• Communicate with embassies, consulates, and VFS centers when required.

• Track and update clients on application status.

• Maintain accurate records of clients, documents, and application timelines.

• Ensure confidentiality of client documents and personal information.

• Stay updated with changing visa rules and embassy requirements.

• Provide pre-departure guidance to approved applicants.

Client Relationship Responsibilities:

• Greet and handle walk-in and phone clients professionally.

• Clearly explain different working visa options (Europe, Gulf, Malaysia, etc.).

• Convince clients about the services, process, and benefits.

• Guide clients step-by-step through the visa application process.

• Collect required documents from clients and check for accuracy.

• Maintain daily client follow-up records and update status.

• Handle objections and answer all client queries politely and confidently.

• Coordinate with internal teams (ticket, admin, documentation) for smooth processing.

• Maintain confidentiality of client information.

• Help build trust and long-term relationships with clients.