Telesales Executive

Strong communication, listening and negotiation skills.   

Good stress management and analytical abilities.     

Strategic mindset — goal-oriented and customer-focused. 

Strong interpersonal and leadership skills.     

Positive, team-oriented and business-minded approach.

Problem-solving and decision-making capability.     

Positive attitude and the ability to think on your feet.

This is an office-based role with a specific work schedule as per company policy.

Lead Generation & Prospecting: Identify and reach out to potential customers through calls, inbound inquiries and provided databases.

Sales Conversion & Revenue Growth: Present service packages over the phone and convert leads into paying customers.

Customer Follow-up & Pipeline Management: Follow up with prospects consistently and manage the sales pipeline to close deals on time.

Customer Complaint & Dispute Resolution: Handle customer concerns and complaints professionally and resolve them promptly.

CRM & Data Accuracy: Record all calls, leads and customer information accurately in the CRM.

Customer Retention & Relationship Management: Build strong relationships with customers to encourage renewals, loyalty and referrals.

Sales Performance Analysis & Reporting: Track call and sales performance and submit regular daily/weekly reports.

Cross-functional Coordination & Service Activation: Work with technical and support teams to ensure smooth, timely service activation.

Upselling & Cross-selling: Identify opportunities to offer upgraded packages and additional services to existing customers.

Communication, Negotiation & Continuous Improvement: Use effective communication and negotiation to close deals, and keep improving through feedback and training.