Technical Customer Support & Sales Agent

Job Description

Title: Technical Customer Support & Sales Agent

Company Name: Ultra Group

Vacancy: --

Age: At least 23 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 30000 - 60000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Developer, Call Center, Technical Infrastructure, Artificial Intelligence (AI) Startup

• Diploma

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Developer, Call Center, Technical Infrastructure, Artificial Intelligence (AI) Startup

• Age At least 23 years
• Only Male

Join a Team Where Ability Gets Recognised

We are looking for two enthusiastic, dependable and intelligent people to join our growing international customer-support operation.

This is an excellent opportunity for someone who enjoys solving problems, helping customers and taking genuine ownership of their work. You will receive product-specific training, work closely with an experienced technical team and have opportunities to develop into greater technical, sales and leadership responsibility.

We value ability, honesty, initiative and results. We want people who think for themselves, communicate openly and help create a positive, supportive team.

The Role

You will provide written customer support and sales assistance through live chat.

Many cases involve straightforward Android or Windows troubleshooting. You may remotely access a customer’s device, investigate the problem, complete the necessary steps and confirm that everything is working before closing the conversation.

You are not expected to develop applications. You are expected to think logically, follow a clear process and remain responsible until the customer receives the correct outcome.

You will also assist existing customers with orders, renewals, account questions and suitable additional services. This is helpful, customer-focused sales support—not aggressive cold calling.

Responsibilities

• Acknowledge new customer chats in under one minute.

• Communicate clearly, patiently and professionally in written English.

• Manage multiple customer conversations without losing accuracy.

• Remotely access Android and Windows devices using TeamViewer, AnyDesk or similar tools.

• Navigate Android settings, applications, storage, permissions, Wi-Fi and network options.

• Force-stop applications and clear cache or application data.

• Uninstall, download and reinstall applications or APK files.

• Enter usernames, passwords and server information accurately.

• Install, configure and troubleshoot VPN applications.

• Diagnose Wi-Fi, buffering, connection and device-performance problems.

• Determine whether an issue concerns the device, application, internet connection, account or service.

• Test and confirm that the problem has been resolved.

• Escalate genuine service problems with clear and useful evidence.

• Process orders, renewals and customer account enquiries.

• Follow up customers and identify appropriate sales opportunities.

• Maintain accurate customer and support records.

• Help teammates and raise blockers early.

Essential Requirements

Applicants must have:

• At least two years’ relevant customer-support or technical-support experience.

• Proven experience diagnosing and resolving customer problems on Android or Windows devices.

• Practical experience with TeamViewer, AnyDesk or comparable remote-access software.

• Good written English.

• A tested typing speed of at least 30 WPM with strong accuracy.

• Strong logical reasoning and practical problem-solving ability.

• The confidence to investigate problems rather than simply report them.

• The discipline to follow procedures without becoming dependent on constant supervision.

• A dependable professional history that can be verified.

• Professional references and evidence of previous employment.

• Immediate availability or the ability to start within a few days.

Experience with servers, hosting, networks, DNS, SSL, Cloudflare or infrastructure is a distinct advantage.

Work-From-Home Requirements

You must have and maintain:

• A reliable Windows 10/11 desktop or laptop.

• A stable primary broadband internet connection.

• Backup internet through mobile data or a second connection.

• UPS/IPS or another dependable backup-power solution for your computer and router.

• A suitable headset.

• A quiet and professional working environment.

Your computer, internet and backup arrangements will be demonstrated during the selection process.

The advertised salary is an all-inclusive work-from-home package and reflects the requirement to provide and maintain a suitable working setup.

Schedule

Our customer-support operation is open from 12:00–03:00 ICT, Wednesday–Sunday.

You will work a scheduled shift within these operating hours. Weekend work is an essential part of the position because Saturday and Sunday are normal customer-support days.

Shifts include coordinated meal, prayer and rest breaks. Nobody is expected to work continuously throughout the complete shift, but customer coverage and agreed response standards must always be maintained.

The Person We Want

You will succeed here if you:

• Learn quickly and retain what you have been taught.

• Naturally look for solutions.

• Take responsibility without waiting to be chased.

• Ask for help when genuinely needed.

• Admit mistakes, correct them and learn from them.

• Never blame customers or colleagues.

• Remain calm and helpful when customers are frustrated.

• Communicate problems honestly and early.

• Complete tasks properly and verify the result.

• Enjoy contributing to a friendly, ambitious and accountable team.

Salary and Development

The monthly salary is Tk. 30,000–60,000, depending on demonstrated ability, relevant experience, communication skills and performance in the practical assessment.

The top of the range is reserved for applicants who can work independently, manage escalations, support teammates and demonstrate consistently strong judgement.

For the right people, these are stable, long-term positions with opportunities to develop into senior technical-support, sales and team-leadership responsibilities.

Practical Selection Process

We hire based on demonstrated ability—not inflated titles or rehearsed interview answers.

Shortlisted applicants will complete an initial practical assessment involving:

1. Remotely accessing an Android or Windows test device.

2. Basic device and application troubleshooting.

3. Android application repair and installation.

4. Logical problem-solving scenarios.

5. A written customer-chat simulation.

6. An English typing test.

7. Verification of computer, internet and backup arrangements.

Candidates who perform strongly may receive an immediate offer.

How to Apply

Please include:

1. Your current employment status and earliest starting date.

2. Confirmation that you can work Wednesday–Sunday, including weekends.

3. Your current and expected monthly salary.

4. Your tested English typing speed and accuracy.

5. Your years of experience using TeamViewer, AnyDesk or similar tools.

6. Your Android and Windows troubleshooting experience.

7. One specific customer problem you personally diagnosed and resolved.

8. Details of your Windows computer, primary internet, backup internet and backup power.

9. Contact details for professional references.

10. Your latest CV.

Please provide clear, personal and accurate answers. We are ready to interview and hire immediately.