Digital Marketing & Customer Support Executive (Remote)

Job Description

Title: Digital Marketing & Customer Support Executive (Remote)

Company Name: Ultra Group

Vacancy: 2

Age: 24 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 25000 - 50000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center, Artificial Intelligence (AI) Startup

Published: 2026-09-10

Application Deadline: 2026-09-17

Education:

• Bachelor/Honors

• Bachelor's degree from a reputed public or well-known private university is required.

• Candidates from National University or Diploma background will not be considered for this role.

Requirements:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center, Artificial Intelligence (AI) Startup

Skills Required: Artificial intelligence (AI),Customer Support,Digital Marketing,Expertise on Customer Relationship Management (CRM) handling.,Meta Markeeting,Office Administration,Online Customer Service,Ownership,SEO and Digital Marketing,Troubleshooting

Additional Requirements:

• Age 24 to 32 years
• Only Male

• Practical, hands-on digital marketing experience is mandatory.

• Excellent written English is mandatory.

• Minimum 35 WPM typing speed.

• Must be able to work a UK/EU evening shift from home.

• Must have a reliable Windows computer, stable internet, backup internet, and power backup (UPS/IPS).

• Comfortable using AI tools intelligently and checking the output before use.

• We look for self-driven people who find solutions, not those who wait for step-by-step instructions.

• This is not a WordPress, sales-only, or office IT role. Please do not apply if your experience is only in those areas.

Responsibilities & Context:

Job Context

We are a growing international streaming and digital services company serving UK and EU customers. We are looking for a smart, self-driven person who can run digital marketing and handle customer support at the same time. This is a fully remote role on a UK/EU evening shift. This is not a WordPress role, not a sales-only role, and not an office IT role.

Responsibilities

Marketing side

• Plan and run digital marketing campaigns across Meta, Google, email, and WhatsApp.

• Handle lifecycle messaging: expiry reminders, winback campaigns, referrals, and follow-ups.

• Write clear ad copy and customer messages in strong English.

• Track campaign performance and adjust based on data, not guesswork.

Support side

• Give fast, friendly written support to UK and EU customers over chat, email, and WhatsApp.

• Diagnose common issues with Android TV boxes, Windows apps, account access, streaming, and VPN.

• Guide customers remotely using TeamViewer, AnyDesk, or RustDesk.

• Convert trials, renewals, and upgrades. Own a sales number.

• Keep accurate records and follow-up notes in the CRM.

How We Work (please read before applying)

• We use AI tools every day to work faster, research, draft, and solve problems. We want people who use modern tools intelligently and always check the output before using it. If you wait for step-by-step instructions instead of finding solutions yourself, this role is not for you.

• We value honesty, ownership, and clear communication. No excuses, no hiding problems, no silent missed deadlines.

• 5 days per week, weekends included. UK/EU evening shift.

Job Other Benifits:

• Fully remote, work from home
• Performance-based incentive on top of base salary
• Salary and growth based on demonstrated ability and results
• Career growth into senior technical, marketing, or team-lead roles
• Exposure to international customers and modern AI-assisted work tools

Employment Status: Full Time

Job Work Place: Work from home

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

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