Team Leader (Telesales)
Job Description
Title: Team Leader (Telesales)
Company Name: Genuity Systems Ltd.
Vacancy: 03
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ A Level, Bachelor degree in any discipline (English Speakers only)
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Work closely with the team, motivating and coaching them
∎ Hosting 1-2-1's and team meetings
∎ Keeping up to date with target and new product lines coordinating with USA client
∎ Reporting to the Operation Manager
∎ Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving target
∎ Ensure training and development plans are maintained for all team members
∎ Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
∎ Manage the fair and consistent application of performance management and disciplinary measures as necessary
∎ Support the Operations Manager to highlight operational risks and areas for improvement
∎ Identify team member's development areas through regular weekly call listening in sessions to include \"Side-by-Side\" and \"Remote\" activity.
∎ Ensure the accuracy of information entered to minimize disputes and maximize business efficiency.
∎ Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
∎ Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)
∎ Preparing reports for your Line Manager on performance against these KPIs
∎ Ongoing motivation of your team to ensure a positive mindset and customer-focused attitude remains throughout
∎ Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
∎ Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
∎ Work with the management team to identify and deliver positive change and business efficiencies
∎ Deliver the allocated part of the operation within agreed budgets and business targets
∎ Escalate any appropriate problems to senior management
∎ Support the Senior Manager to highlight operational risks and areas for improvement
Additional Requirements:
∎ Minimum of 2 years' experience within a contact center environment as a Team Manager
∎ Experience within Telesales in International Call Center (specially in USA base campaign) is must
Salary:
∎ Tk. 35000 (Monthly)
∎ Attractive Sales commission will be paid in addition with fixed salary
Compensation & Other Benefits:
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Sep 2021
Company Information:
∎ 22 Aug 2021
∎ Genuity Systems Ltd.
∎ Address : Sruti tower (4th Floor), Plot 8, Main Road, Block-ka, Section 6, Mirpur, Dhaka- 1216
∎ Web : www.genuitysystems.com
∎ Business : Genuity Systems Ltd. is an IT company established in the year 2003. It is aiming at establishing itself as one of the prestigious entities in world market to provide IT and telecom related services. Our services include Call center solution, VoIP soft-switch and billing, Mobile Dialer, IVR, IP-PBX solution and advance IT training.
Category: Marketing/Sales
Source: bdjobs.com
Deadline Expired on 14th Sep 2021
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