Job Description

Title: Support Engineer

Company Name: Orange Business Development Ltd. (Orangebd)

Vacancy: 03

Age: Na

Job Location: Dhaka (DOHS Baridhara)

Salary: Negotiable

Experience: --

Published: 2026-04-27

Application Deadline: 2026-05-27

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Summary:

The Front Desk Support Executive serves as the first point of contact for users, responsible for handling incoming support requests, resolving standard issues through a dedicated support panel, and ensuring timely escalation of complex cases to higher support tiers.

Key Responsibilities:

• Act as the primary interface between end users and the support system, receiving and logging issues through designated channels.

• Diagnose and resolve predefined, low-complexity issues using the support panel in accordance with established resolution criteria and workflows.

• Follow standard operating procedures (SOPs) to ensure consistent and efficient issue handling.

• Categorize and prioritize incidents based on severity, impact, and service-level agreements (SLAs).

• Escalate unresolved or out-of-scope issues to Level 2 or Level 3 support teams with proper documentation and context.

• Monitor ticket status and follow up to ensure timely resolution and user satisfaction.

• Maintain accurate records of issues, solutions, and escalation actions within the support system.

• Provide basic user guidance, troubleshooting steps, and system usage support when required.

• Identify recurring issues and report them to higher support levels or management for long-term resolution.

• Tour allowance,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Mobile Bill if Allocated

• Friendly Environment