Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: DeepMed

Vacancy: 5

Age: 22 to 35 years

Job Location: Dhaka

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, Healthcare/Lifestyle product

• HSC
• Diploma in Health Technology and Services
• Diploma in Medical

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, Healthcare/Lifestyle product

• Age 22 to 35 years
• Only Male

Looking for a smart, confident, and doctor-focused Call Center Representative to provide excellent customer service by handling inbound and outbound calls, assist doctors with inquiries, resolve complaints, and ensuring customer satisfaction while maintaining company standards. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound doctor calls professionally.

• Respond to customer inquiries and provide accurate information.

• Resolve customer complaints or escalate issues when necessary.

• Make outbound calls for customer follow-up, feedback

• Maintain accurate records of customer interactions.

• Follow up with customers to ensure satisfaction.

• Coordinate with relevant departments to resolve customer issues.

• Maintain professionalism and confidentiality at all times.

• Meet daily, weekly and monthly performance targets (e.g., call handling, response time, customer satisfaction).

• Follow company policies, quality standards and compliance requirements.

• Coordinate with internal departments to ensure timely resolution of customer issues.

• Prepare reports and submit feedback to supervisors when required.

• Festival Bonus: 2